{"id":2757904,"url":"https://alion.io/job/cinemark-digital-cinema-call-center-representative","title":"Digital Cinema Call Center Representative","company":{"id":1761392,"name":"Cinemark","domain":"cinemark.com","url":"https://alion.io/company/cinemark","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T02:51:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join Our Team\nAs part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.\nRole Summary:\nThe Digital Cinema Call Center Representative acts as first level technical support for digital cinema and theatre systems equipment for all Cinemark locations within the US. This position supports the digital projectors, integrated systems (sound and servers). Applies trained diagnostic techniques using a multitude of support tools to identify technical problems, investigate root causes, and resolve issues. The Digital Cinema Call Center Representative works within a structured three-level support team.Responsibilities :\nProfessionally answer inbound calls and resolves inquiries or concerns swiftly per guidelines ensuring resolution\nDiagnose and resolve incident tickets and escalate to tier two support if needed\nPossess and exercise the ability to make sound judgment when troubleshooting; this includes having the skill to determine appropriate actions and rapid prioritization of issues and steps to prevent dark screens and/or audio failure\nAssist theatres with preventive maintenance and troubleshooting of cinema projectors, integrated systems (sound and servers), component repairs, and quality control of installed systems\nAssist with software upgrades and software testing on existing cinema equipment and integrated systems (sound and servers)\nSupport preventative scheduled maintenance to ensure optimum operation and minimum downtime of on-screen advertising, interactive media systems and cinema projectors and systems\nTroubleshoot and resolve network issues i.e. connectivity, applications, Internet, WAN, e-mail and infrastructure related to digital projection systems\nPerform on-going review of incoming issues to identify gaps in the Knowledge Center and report them to management\nRequirements:\nMinimum of one year of experience in a call center environment\nExperience in help desk or support related positions preferred\nWillingness to learn new skills and technologies\nMS Office Suite (Word, Excel, and Outlook)\nMust be able to type a minimum of 40 words per minute\nExcellent verbal and written communication skills are needed in order to communicate effectively to all levels of the organization\nBilingual or multilingual is a plus, but not required\nMust be willing to work flexible schedule including evenings, holidays and weekends\nMust be organized, reliable, conscientious, and flexible\nWork effectively under pressure and possess strong organizational and interpersonal skills\nMust be detail oriented, self-motivated, possess good problem-solving skills, ability to multitask in deadline driven environment and work with minimal supervision\nWorking knowledge and application of critical help desk productivity tools, including call handling and ticket tracking is a plus\nDISCLAIMER: This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.\nCinemark USA, Inc. is an Equal Opportunity Employer\nBenefits Available:\nAt Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.\nEmployee Discount\n401(k) Matching*\nGrowth Opportunities\nEducation Assistance*\nHealth Benefits*\nParental Leave*\nPaid Time Off*\nDaily Pay*\nFree Movies*\n*Benefits may vary by career category, so be sure to check the specific details on our career site.\nDISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCinemark is an Equal Opportunity Employer","description_format":"text","description_chars":4420,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible schedule","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cinema"],"lifecycle":[{"event":"open","at":"2026-10-17T02:10:25Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.809,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:3","win:mid","comp:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cinemark-digital-cinema-call-center-representative","json_url":"https://alion.io/job/cinemark-digital-cinema-call-center-representative.json","meta":{"generated_at":"2026-10-22T15:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761392},"rest":"https://alion.io/mcp/rest/get_company?id=1761392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcinemark-digital-cinema-call-center-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcinemark-digital-cinema-call-center-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcinemark-digital-cinema-call-center-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cinemark-digital-cinema-call-center-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcinemark-digital-cinema-call-center-representative"}]}