{"id":3242193,"url":"https://alion.io/job/cinemark-manager-field-services","title":"Manager Field Services","company":{"id":1761392,"name":"Cinemark","domain":"cinemark.com","url":"https://alion.io/company/cinemark","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T06:26:19Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Join Our Team\nAs part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.\nRole Summary:\nThe Manager, Field Services, is responsible for leading and supporting TOP Field Services team across all US locations to ensure consistent high-quality movie operations. This role emphasizes people leadership, performance management, operational consistency, strategic execution, and cross functional collaboration with theatre operations and corporate partners.The Manager, Field Services develops team capabilities, drives standardization, and ensures that Sales & Management systems (SaMS) and other Theater Systems, processes and performance meet or exceed company standards. The position includes oversight of various SaMS System maintenance, digital cinema central assets (TMS, networking), staffing, budgeting, and preventive maintenance programs.\nThis role requires regular travel and availability outside normal business hours for emergency support. The position will be based in the Plano, Texas corporate office.\nKey Responsibilities\nPeople Leadership & Team Development\nLead, manage, and support a team of Theater Systems Technicians (TST) and other Field Services personnel across the United States.\nRecruit, hire, develop, coach, evaluate, and retain talent.\nOversee staffing strategies, succession planning, training effectiveness, and performance management.\nPartner with Theatre General Managers and Operations leadership to align Theater Systems priorities with business and guest-experience goals.\nOperational Excellence & Standards Compliance\nEnsure consistent execution of SaMS standards across all assigned theatres.\nConduct site visits, audits, and evaluations; provide feedback to Theater Systems Technicians, theatre management, and field leadership.\nIdentify quality gaps and drive corrective action plans.\nEnsure compliance with safety, health, and regulatory standards.\nServe as a subject-matter expert and escalation resource for complex Theater System challenges.\nTheater Systems & Technical Oversight\nEnsure SaMS and Central Digital assets are properly maintained and performing to company standards.\nOversee installation and commissioning of Theater Systems equipment.\nSupport vendor warranty compliance and 3rd Party services organizations to coordinate system repairs, upgrades, and prioritization of maintenance tasks.\nMaintain inventory accountability for deployed equipment and spare pool assets to ensure readiness, lifecycle tracking, and timely replenishment.\nDrive reliability through preventive maintenance programs and equipment audits.\nStrategic & Regional Management\nManage Field Services budget, including travel, maintenance, capital needs, expense controls, and forecasting.\nReview, monitor, and approve expenditures and payroll for TST team.\nContribute to long-range planning by evaluating dept needs and supporting enterprise initiatives.\nLead Theater Systems-related projects and system enhancements, coordinating timelines, resources, and vendor partners.\nReporting & Communication\nComplete reporting for site visits, new openings, remodels, special projects, and performance metrics.\nMaintain strong communication with theatres, field leadership, and corporate partners to ensure alignment and transparency.\nPromote a safe, engaging, and collaborative work environment across all assigned locations.\nRequirements\nMinimum Qualifications\nHigh school diploma or equivalent required; college or higher education preferred.\nMinimum 2 years of experience as a TST, General Manager, or equivalent role.\nMinimum 3 years of people-leadership experience demonstrated, including coaching, development, and performance management.\nExperience managing teams across multiple locations preferred.\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint).\nSkills & Competencies\nSolid knowledge of POS and other SaMS along with a understanding of Digital technology; TMS servers, Network switches.\nBenefits Available:\nAt Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.\nEmployee Discount\n401(k) Matching*\nGrowth Opportunities\nEducation Assistance*\nHealth Benefits*\nParental Leave*\nPaid Time Off*\nDaily Pay*\nFree Movies*\n*Benefits may vary by career category, so be sure to check the specific details on our career site.\nDISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nCinemark is an Equal Opportunity Employer","description_format":"text","description_chars":5146,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cinema"],"lifecycle":[{"event":"open","at":"2026-10-25T17:02:36Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.468,"p_room":0.28,"age_days":40,"expected_fill_days":13,"reasons":["conf:17","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cinemark-manager-field-services","json_url":"https://alion.io/job/cinemark-manager-field-services.json","meta":{"generated_at":"2026-10-28T07:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9553,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761392},"rest":"https://alion.io/mcp/rest/get_company?id=1761392"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcinemark-manager-field-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcinemark-manager-field-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcinemark-manager-field-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cinemark-manager-field-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcinemark-manager-field-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3242193}},{"tool":"search_jobs","arguments":{"company":"cinemark.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3242193},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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