{"id":2619626,"url":"https://alion.io/job/cineplex-vip-boh-supervisor","title":"VIP BOH Supervisor","company":{"id":1771486,"name":"Cineplex","domain":"cineplex.com","url":"https://alion.io/company/cineplex-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":102000,"period":"year","method":"role_country_seniority_unknown","sample_n":1212},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T21:34:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"What you will do:\nManaging and Leading the Team:\nOversee VIP Menu standards, food safety and product quality.\n\nReview daily challenges of guest service to enhance operational execution.\n\nCoordinate cast responsibilities during shifts in the BOH area, including kitchen and dish pit.\n\nCoach, train and mentor cast members and provide in the moment feedback.\n\nWork closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.\n\nSupport FOH areas of operation, when required.\n\nWork towards their assigned theatre's metric goals by reviewing execution and recognizing success.\n\nEncourage high performance through on-going development of the Cast Members and Cast Leaders, drive continuous performance improvement-based observations of performance and discussions with salaried management.\n\nMonitor and provide to salaried management, observations regarding cast behavior and performance.\n\nAssist with the organization of and actively encourage participation in cast events.\n\nInitiate and maintain communication on an individual level as required to increase motivation, engagement and retention.\n\nProvide feedback regarding individuals with the potential for advancement in the Cast Member/VIP Cast Member career path.\n\nActively participate in recruiting efforts to build a strong team.\n\nConduct and participate in the facilitation of interviews and group interviews to hire new back of house employees.\n\nAs required, escalate any issues with VIP Cast Members to salaried VIP management for resolution.\n\nManaging the guest experience\nInteract regularly with Guests to understand their expectations.\n\nOversee the presentation of all food items prepared by the kitchen, to ensure Guest satisfaction.\n\nMaintain a high degree of visibility, professionalism and accessibility to Guests.\n\nCoach, cross-train and cross-utilize Cast to deliver optimum standards of service to our Guests.\n\nDeal swiftly and professionally with Guest concerns on all matters - with a focus on food service quality and presentation.\n\nDeliver high quality service in all areas.\n\nConduct frequent walkthroughs using all building assessment tools.\n\nPayroll controls:\nEnsure the theatre is staffed to meet business requirements and adjust as required\n\nHealth & Safety\nEnsure all Health and Safety standards /procedures are being met\n\nEnsure ANY machinery or equipment are safe for both guests and employees, and locked out if necessary.\n\nEnsure employees receive training in the safe operation of their specific work tasks.\n\nEnsure all injuries and near misses are reported to the management team; submit incident reports as necessary.\n\nOversee and ensure all cast are following the health and safety policy and guidelines\n\nAdministrative & Other duties:\nEffectively follows all Cineplex values, policies and procedures, while role modeling and practicing company culture\n\nEffectively executes promotions, rentals and other special events at the theatre from a culinary perspective.\n\nSupport the operation of the theatre according to corporate standards.\n\nProvide feedback around the execution of the third-party contracts.\n\nCommunicate theatre information upward, downward and across.\n\nAs assigned, accountable for completing accurately all daily, weekly and monthly reports.\n\nProvide recommendations to increase revenues and efficiency or improve profitability in all areas of the business.\n\nAssist the theatre in achieving its budgetary requirements.\n\nSupport in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.\n\nSmart Serve Certification and being of legal age to serve alcohol in fully licensed venues is required for this role.\nSubmit your resume today.\nInclusion & Diversity\nCineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.\nAccessibility\nWe are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at .\nUse of AI\nWe use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.\nThis position is a current vacancy and is being actively recruited to fill an existing role within the organization.\nWhile we appreciate all interest, only those candidates selected for an interview will be contacted.\nWage ($):\n$20.95 - $22.10CAD","description_format":"text","description_chars":5208,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T12:59:22Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.636,"p_room":0.75,"age_days":14,"expected_fill_days":16,"reasons":["conf:0","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/cineplex-vip-boh-supervisor","json_url":"https://alion.io/job/cineplex-vip-boh-supervisor.json","meta":{"generated_at":"2026-10-27T22:18:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771486},"rest":"https://alion.io/mcp/rest/get_company?id=1771486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcineplex-vip-boh-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcineplex-vip-boh-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcineplex-vip-boh-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cineplex-vip-boh-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcineplex-vip-boh-supervisor"}]}