{"id":1188280,"url":"https://alion.io/job/cintas-sap-functional-analyst-level-3-service-management","title":"SAP Functional Analyst-Level 3-Service Management","company":{"id":1105523,"name":"Cintas Canada","domain":"cintas.ca","url":"https://alion.io/company/cintas-ca","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mason, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":787},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"ABAP","optional":false},{"name":"CDS Views","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T07:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-25T05:08:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Requisition Number: 233540\nJob Description\nCintas is seeking an SAP Functional Analyst-Level 3-Service Management who will be primarily responsible for implementing, configuring, and supporting SAP S/4HANA Service to enable efficient, end-to-end service operations. This role focuses on optimizing service order management, service contracts, repair processes, and service billing while ensuring seamless integration with finance, logistics, SAP FSM, and SSAM.\nKey responsibilities include, but are not limited to:\nConfigure, implement, and support SAP S/4HANA Service Management\nDesign and manage end-to-end service processes including:Service contract, service orders, service quotations, and confirmations\nIn-house and field service execution\nService contracts and service level agreements (SLAs)\n\nCollaborate with business stakeholders to gather requirements and translate them into functional solutions\nCreate functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows\nSupport data migration and master data setup (equipment, service products, partners, contacts, territories)\nExecute configuration, testing (unit, integration, UAT), and deployment activities\nPrepare documentation, user training, and knowledge transfer materials\nSupport continue improvement, system upgrades, and S/4HANA transformations\nSkills/Qualifications\nRequired:\nBachelor’s degree (or foreign educational equivalent) or equivalent based on education and/or experience\nMinimum of 5 years of experience in SAP S/4 Service\nStrong configuration experience across Service Quotations, Service Orders, and Service Confirmations, including transaction types, item categories, SLA profiles, confirmation controls, and lifecycle integration from request through execution and billing.\nHands-on configuration of Service Contracts, SLA definitions, response profiles, entitlement checks, and end-to-end pricing (condition technique).\nExpertise in configuring Service Master Data and organizational structures, including Service Organizations and assignment to controlling objects, Plants and Storage Locations for service parts and Alignment of service execution with finance and logistics structures.\nAdvanced configuration of Actions, Text, Partner, and Date Determination Profiles, enabling automated behaviors for service execution, SLA tracking, partner assignment, scheduling logic, and downstream integration readiness.\nConfiguration experience in Fiori-first S/4HANA Service landscapes, including: Fiori Catalogs & Groups, Role-based access to service applications, Field enablement/suppression in collaboration with development and Functional specifications for Custom Fiori Applications.\nExperience with cross-module integration (SD, MM, FI/CO, PTP, RTR, ECM, FSM, SSAM) and external legacy systems via SAP CPI.\nBenefits\nCintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.\nAdditionally, our employee-partners enjoy:\nCompetitive Pay\n401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)\nDisability, Life and AD&D Insurance, 100% Company Paid\nPaid Time Off and Holidays\nSkills Development, Training and Career Advancement Opportunities\nCompany Information\nCintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.\nCintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.\nThis job posting will remain open for at least five (5) days.\nJob Category: Information Technology\nOrganization: Operations\nEmployee Status: Regular\nSchedule: Full Time\nShift: 1st Shift","description_format":"text","description_chars":4763,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-09-24T15:11:28Z"}],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.822,"p_room":1,"age_days":6,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/cintas-sap-functional-analyst-level-3-service-management","json_url":"https://alion.io/job/cintas-sap-functional-analyst-level-3-service-management.json","meta":{"generated_at":"2026-09-26T01:30:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1474,"day_limit":5000,"remaining_today":3526,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}