ServiceNow Analyst

About Cipher Digital

We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain.

About the Role

Cipher Digital is hiring a Business Analyst to support our IT organization as we continue to roll out and mature enterprise platforms, including ServiceNow. This role is a generalist business analyst position - the core skill set is requirements gathering, process mapping, and stakeholder facilitation. Exposure to ServiceNow is a plus, but deep platform expertise is not required.

Responsibilities

• Partner with business stakeholders to gather and clarify requirements
• Document, and write clear user stories/requirements for the development team
• Align stakeholders on process design before build
• Facilitate workshops and demos to build stakeholder consensus
• Support UAT, training, and adoption for new rollouts
• Act as a liaison between business teams and technical/implementation teams

Skills & Experience

• 5+ years of solid business analysis experience across any platform or domain
• Strong requirements-gathering and process-mapping skills
• Experience translating business needs into functional specs or user stories
• Strong facilitation skills - comfortable running workshops with non-technical stakeholders
• Strong coordination skills - able to manage multiple stakeholders, timelines, and moving pieces at once
• Excellent written and verbal communication skills
• Exposure to ServiceNow or similar enterprise platforms a plus
• Background in change management or user adoption/training a plus

Location: Denver Metro Area.

Benefits* 

• 401K Retirement Plan with match
• Medical, Dental and Vision Insurance 
• Life and Disability Insurance 
• And other perks! 

*Full Time Employees