Technical Support Engineer - CiraSync On-Premise
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Salary
$34k per year
Location
Remote (Chile)
Seniority
Junior · 1+ year exp
Employment
Contractor
Overview
Company
Impact
Profile match
Increasing productivity and profitability for businesses The Cira Apps mission is to empower business users to access accurate, up-to-date Microsoft 365 contacts and calendars on smartphones anytime, anywhere.
Job Description:
- Own on-premises support tickets end to end, from intake through resolution and follow-up
- Work with customers over email, phone, Zoom, and Microsoft Teams
- Analyze application logs, Windows event logs, Exchange logs, and PowerShell output
- Reproduce customer issues in an internal lab environment before escalating
- Support customer upgrades, server migrations, and environment health checks
- Write and maintain knowledge base articles
Requirements:
- 3+ years as an IT Administrator or Systems Administrator in a Windows Server environment
- Hands-on on-premises Exchange Server administration (2013 / 2016 / 2019 / SE)
- Hands-on on-premises Active Directory
- On-premises networking troubleshooting
- Windows Server administration
- Comfortable working in PowerShell
- Fluent spoken and written English
Benefits:
- Fully remote, work from home
- Structured onboarding and training on CiraSync On-Premises
- Background screening
- Company-managed endpoint protection software
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