Architect – Application Support

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth-powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Professional Summary

Accomplished Architect - Application Support with 12+ years of experience leading enterprise application support, production operations, middleware administration, DevOps, and automation initiatives across global organizations. Proven expertise in managing mission-critical applications across Production, UAT, and DR environments while ensuring high availability, performance, and SLA compliance.

Demonstrated success in leading global support teams, driving operational excellence, implementing automation, and resolving complex production issues. Strong technical background in IBM WebSphere (WAS), WebLogic, JBoss, Jenkins CI/CD, Oracle Databases, Unix/Linux, Active Directory/LDAP, Monitoring Platforms, and Performance Engineering.

Specialized in WebSphere Thread Dump Analysis, JVM Tuning, Heap Dump Investigation, Root Cause Analysis, Incident Management, and Production Stability Improvements, delivering measurable reductions in downtime and support effort through automation and continuous improvement initiatives.

Core Leadership & Service Management

Application Support & Operations

• Provide technical architect oversight for application production support for enterprise platforms.
• Drive Incident, Problem, Change, Release, and Knowledge Management functions.
• Drive high availability, reliability, and performance across business-critical environments.
• Lead major incident response, stakeholder communications, and post-incident reviews.
• Partner with Infrastructure, Development, Security, Database, and Network teams for rapid issue resolution.

Leadership & Stakeholder Engagement

• Mentor global support and operations teams.
• Serve as executive escalation point during critical incidents.
• Drive service transformation, operational excellence, and continuous improvement initiatives.
• Establish technical excellence and knowledge-sharing programs.

Technical Expertise

Middleware Administration

• IBM WebSphere Application Server (WAS)
• Oracle WebLogic
• JBoss Application Server
• IBM HTTP Server (IHS)
• Microsoft IIS

Key responsibilities include installation, configuration, upgrades, migrations, patching, clustering, deployment management, SSL administration, and platform optimization.

Performance Engineering & Troubleshooting

• WebSphere Thread Dump Analysis
• Heap Dump Analysis
• JVM Tuning & Optimization
• Garbage Collection (GC) Analysis
• Root Cause Analysis (RCA)
• Capacity Planning & Performance Monitoring

Expert at identifying deadlocks, hung threads, memory leaks, connection pool issues, and application performance bottlenecks.

Automation & DevOps

• Jenkins CI/CD Pipeline Design & Administration
• Git/GitHub/GitLab Integration
• Automated Build, Deployment & Rollback Processes
• Infrastructure & Deployment Automation
• Shell Scripting, Bash, Perl, Python
• Self-Healing and Operational Automation Solutions

Developed automation frameworks for health checks, deployment validation, log monitoring, access audits, and environment verification, significantly reducing manual effort and improving operational efficiency.

Monitoring & Operations Management

• Grafana
• Nagios
• Enterprise Monitoring Solutions
• Capacity Forecasting
• Trend Analysis & Reporting
• Automated Alerting & Dashboarding

Proactive monitoring of application health, JVM performance, server utilization, database activity, and batch processing workloads.

Database & Identity Management

• Oracle Database Support
• SQL Query Performance Analysis
• Active Directory (AD)
• LDAP Integration & Access Management

Professional Experience Highlights

Service Delivery Excellence

• Managed enterprise-wide application support services supporting global business operations.
• Implemented structured Incident and Problem Management practices, reducing recurring production issues.

Middleware & Platform Reliability

• Administered large-scale WebSphere, WebLogic, and JBoss environments.
• Performed platform upgrades, migrations, performance tuning, and production troubleshooting.
• Improved application stability through proactive health checks and capacity planning.

Automation & Transformation

• Led automation initiatives across support and operational processes.
• Introduced CI/CD practices and deployment automation using Jenkins.
• Reduced manual tasks through scripting and self-healing solutions, improving support productivity and service quality.

Performance & Root Cause Analysis

• Conducted advanced WebSphere thread and heap dump investigations.
• Resolved critical production performance issues through JVM optimization and code-level analysis.
• Partnered with development teams to address application bottlenecks and improve platform resilience.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 12+ years of overall IT experience.
• 8+ years supporting enterprise production environments.
• 5+ years leading application support and operational teams.
• Extensive experience supporting global business operations across UK and US time zones.

Core Competencies

Application Production Support

• Middleware Administration
• WebSphere Administration
• Automation Engineering
• Performance Optimization
• Incident Management
• Problem Management Change Management
• Release Management
• ITIL Framework
• DevOps
• CI/CD
• Root Cause Analysis
• Stakeholder Management
• Team Leadership
• Risk Management
• SLA Governance
• Continuous Improvement
• Operational Excellence
• Strategic Planning

Personal Attributes

• Strong analytical and troubleshooting skills.
• Customer-focused and results-driven.
• Excellent verbal and written communication.
• Proven ability to manage multiple high-priority initiatives.
• Passion for technology, automation, and innovation.
• Collaborative leader with a strong focus on team development and service excellence.

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Bangalore/ Pune

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.