{"id":3068604,"url":"https://alion.io/job/circana-client-success-analyst","title":"Client Success Analyst","company":{"id":1765215,"name":"Circana","domain":"circana.com","url":"https://alion.io/company/circana","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Metamorfosi, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":45000,"period":"year","method":null,"sample_n":8071},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-09-09T05:48:48Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T14:15:01Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Let’s be unstoppable together!\n\nCircana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth-powered by six decades of expertise and an expansive, high-quality data set.\nAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to\nwork. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.\nCircana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.\nRole Overview\nDo you love ‘wowing’ the client? Do you want to be part of an awesome, global team? If so, consider joining us as a Client Success Analyst. To be successful in this role you will be a fast learner, great team player and strong communicator. You’ll be comfortable working in a rapidly evolving environment. Day to day responsibilities include supporting Retail Clients globally with centralized operational tasks to ensure an excellent client service. Operational tasks could include supporting report delivery, user administration, quality checks and resolving daily client inquiries with speed and accuracy. As you gain experience, we’ll expect you to demonstrate autonomy in your role, including identifying and improving processes for a better client experience. You’ll be organised and methodical in your approach, demonstrating strong precision in tasks and excellent time management skills. As your clients and team members will be in other regions, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organisational awareness, communication and interpersonal skills.\nJob Responsibilities\nManage operational tasks as part of the Global Client Service Center. Tasks may include data input, client communications, data investigations, User Administration, and additional operational related retail client tasks.\nSupport us in exceeding revenue targets through high quality service and data delivery, and by meeting team and individual client inquiry targets.\nThrive working in fast paced, rapidly adapting environment, including speed, accuracy, and time management.\nWork cross functionally with internal technical and commercial teams with high level of communication and tracking.\nUtilize creativity to identify new techniques and processes, supporting continuous improvement.\nSupport our product enhancement process through testing and communication.\nAlign with global team members to ensure consistent experiences and visibility.\nRequirements\n\nDemonstrated proficiency with various computer software, including MS Excel, Word, PPT and other reporting and business intelligence applications and co pilot suite.\nAbility to work in a fast paced, rapidly changing environment easily.\nExperience with using data and data analysis.\nExperience in Consumer-Packaged Goods (CPG) company or Retailer preferable\nAbility to complete projects and tasks with speed and autonomy.\nExperience experimenting with AI tools, automation platforms, or lightweight scripting (e.g., Python, HTML), with the ability to translate ideas into practical, process-improving solutions\nBachelors preferable in Business or Data Sciences\n\nCircana Behaviors\nBeyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:\nStay Curious: Being hungry to learn and grow, always asking the big questions.\nSeek Clarity: Embracing complexity to create clarity and inspire action.\nOwn the Outcome: Being accountable for decisions and taking ownership of our choices.\nCenter on the Client: Relentlessly adding value for our customers.\nBe a Challenger: Never complacent, always striving for continuous improvement.\nChampion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.\nCommit to each other: Contributing to making Circana a great place to work for everyone.\nLocation: This position can be located in the following area(s): Athens, Greece (Hybrid)","description_format":"text","description_chars":5008,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Market Research","Retail & Pricing Analytics"],"lifecycle":[{"event":"open","at":"2026-10-22T08:45:21Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.693,"p_room":0.75,"age_days":46,"expected_fill_days":48,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/circana-client-success-analyst","json_url":"https://alion.io/job/circana-client-success-analyst.json","meta":{"generated_at":"2026-10-25T14:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765215},"rest":"https://alion.io/mcp/rest/get_company?id=1765215"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcircana-client-success-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcircana-client-success-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcircana-client-success-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/circana-client-success-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcircana-client-success-analyst"}]}