{"id":1754481,"url":"https://alion.io/job/circana-client-technical-solutions-specialist","title":"Client Technical Solutions Specialist","company":{"id":1765215,"name":"Circana","domain":"circana.com","url":"https://alion.io/company/circana","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":["GR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1358},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"OpenAI","optional":false},{"name":"Prompt Engineering","optional":false}],"status":"live","first_seen_at":"2025-11-17T08:08:50Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-07T22:43:14Z","board_verified":true,"closed_at":null,"days_open":324,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":323},"description":"Client Configuration Specialist\nLet’s be unstoppable together!\n\nAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.\n\nLearn more at www.circana.com.\nWhat will you be doing?\nWe are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You’ll work closely with product, engineering, and client success teams configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You’ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users - internally and externally - through setup, testing, and best practices.\nJob Responsibilities\nOwn client configuration and deployment of Emiri\nUnderstand and support Emiri’s configuration dependencies, including prompt templates and setup requirements\nDesign UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team\nDocument and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use\nCollaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting\nDrive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool\nCoach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos\nTest new enhancements or fixes prior to release to ensure quality and expected behavior\nRequirements\nFamiliarity with Circana tools, including Unify+, model/report building, and ideally Emiri\nExperience in configuration management, technical product operations, or client solutions roles\nStrong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels\nExperience with generative AI tools (e.g., OpenAI, Claude)\nStrong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams\nTech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops\nExperience using tools like Jira, Confluence, or similar issue tracking and documentation systems\nMultilingual with proficiency in French, German, Spanish, and/or Italian (preferred)\nWorking knowledge of JSON and strong attention to structure and formatting (preferred)\nExposure to low-code/no-code platforms or custom internal tooling (preferred)\nExperience working with UX/UI teams or providing user-centered feedback on tools (preferred)\n5+ years of experience in data analytics and reporting\nCircana Behaviors\nAs well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:\nStay Curious: Being hungry to learn and grow, always asking the big questions.\nSeek Clarity: Embracing complexity to create clarity and inspire action.\nOwn the Outcome: Being accountable for decisions and taking ownership of our choices.\nCenter on the Client: Relentlessly adding value for our customers.\nBe a Challenger: Never complacent, always striving for continuous improvement.\nChampion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.\nCommit to each other: Contributing to making Circana a great place to work for everyone.\nLocation\nThis position can be located in the following area(s): Greece\nProspective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission\n#LI-NM1","description_format":"text","description_chars":4824,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Advanced (C1)","optional":true},{"language":"French","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Frozen Food","Market Research"],"lifecycle":[{"event":"open","at":"2026-10-03T10:11:15Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.147,"p_room":0.28,"age_days":323,"expected_fill_days":35,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/circana-client-technical-solutions-specialist","json_url":"https://alion.io/job/circana-client-technical-solutions-specialist.json","meta":{"generated_at":"2026-10-08T00:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":617,"day_limit":5000,"remaining_today":4383,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765215},"rest":"https://alion.io/mcp/rest/get_company?id=1765215"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcircana-client-technical-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcircana-client-technical-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcircana-client-technical-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/circana-client-technical-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcircana-client-technical-solutions-specialist"}]}