{"id":1464589,"url":"https://alion.io/job/circana-help-desk-l3-support","title":"Help Desk - L3 Support","company":{"id":1765215,"name":"Circana","domain":"circana.com","url":"https://alion.io/company/circana","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"B","score":82,"open_postings":7,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-01T11:07:29Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-12T16:04:42Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Lead Application Support Engineer\nLet’s be unstoppable together!\nCircana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth-powered by six decades of expertise and an expansive, high-quality data set.\nAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.\nWhat will you be doing?\nSupport L2 and L3 issues for US/EMEA and APAC Unify based applications.\nApplication issue debugging and resolution.\nReplicate issues and coordinate with engineering for defects and enhancements.\nWAS/WEB/Unify installations, upgrades and migrations.\nPatch deployment and change implementation.\nAutomation of monitoring and operational tasks.\nIdentify recurring issues and capacity management.\nLead the application support team and provide technical guidance.\nDaily ticket review and prioritization.\nHandle client escalations and executive communications.\nManage capacity planning, workload balancing and resource forecasting.\nPartner with engineering teams on bug fixes and enhancement requests.\nJob Responsibilities:\nInstallation, configuration, administration and troubleshooting of WebSphere/WebLogic/JBoss Application Servers.\nSupport enterprise applications in production environments.\nDebug Java/Web applications and support migrations and releases.\nAdhere to SLA, ITIL and support best practices.\nPerform proactive monitoring, troubleshooting and performance tuning.\nCreate operational documentation and knowledge articles.\nProvide stakeholder communication and status updates.\nSupport 24x7 operations and on-call requirements as needed.\nMentor team members and conduct technical reviews.\nDrive root cause analysis and service improvement initiatives.\nReview team metrics and service performance regularly.\nCoordinate major incident management and problem management activities.\nRequirements:\nStrong WebSphere/WebLogic/JBoss administration experience.\nKnowledge of UNIX/Linux and scripting.\nITIL process understanding.\nExcellent analytical, debugging and communication skills.\n\nCircana Behaviors\nAs well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:\nStay Curious: Being hungry to learn and grow, always asking the big questions\nSeek Clarity: Embracing complexity to create clarity and inspire action\nOwn the Outcome: Being accountable for decisions and taking ownership of our choices\nCenter on the Client: Relentlessly adding value for our customers\nBe a Challenger: Never complacent, always striving for continuous improvement\nChampion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity\nCommit to each other: Contributing to making Circana a great place to work for everyone\nLocation\nThis position can be located in the following area(s): Bangalore\nProspective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Frozen Food","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-29T14:18:04Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.71,"p_room":0.75,"age_days":40,"expected_fill_days":49,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/circana-help-desk-l3-support","json_url":"https://alion.io/job/circana-help-desk-l3-support.json","meta":{"generated_at":"2026-10-12T16:35:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1765215},"rest":"https://alion.io/mcp/rest/get_company?id=1765215"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcircana-help-desk-l3-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcircana-help-desk-l3-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcircana-help-desk-l3-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/circana-help-desk-l3-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcircana-help-desk-l3-support"}]}