{"id":3002404,"url":"https://alion.io/job/circle-k-application-support-engineer-emsp-roaming","title":"Application Support Engineer - EMSP Roaming","company":{"id":1785121,"name":"Circle K","domain":"circlek.com","url":"https://alion.io/company/circlek-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T14:38:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nCircle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure.\nAs part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining roaming operations, system integrations, and performance optimization across a large-scale EV network.\nHow EMSP Roaming Supports Circle K eMobility\nEMSP roaming is a key enabler of Circle K eMobility’s ambition to deliver seamless and accessible charging experiences at scale. By connecting our network with external charging providers through standardized protocols, roaming extends our reach beyond owned infrastructure and ensures customers can charge effortlessly across borders, networks, and platforms.\nThrough robust roaming operations, we enable interoperability, real-time communication, and reliable transaction handling between systems. This not only improves customer convenience and trust but also strengthens network utilization and performance across markets.\nBy continuously optimizing integrations, monitoring performance, and ensuring high-quality data exchange, EMSP roaming plays a critical role in delivering a consistent, scalable, and customer-centric EV charging ecosystem-fully aligned with Circle K’s commitment to world-class charging experiences.\nWhat Circle K Offers:\nA central role in supporting a rapidly growing EV charging network across Europe\n\nStrong onboarding and continuous learning opportunities\n\nA collaborative and skilled international team\n\nExposure to modern technology, roaming ecosystems, and large-scale operations\n\nOpportunities for both technical and professional development\n\nCompetitive conditions\n\nKey Responsibilities:\nAct as the operational specialist for EMSP roaming across Circle K’s EV network\n\nMonitor and manage roaming transaction flows (authorization, start/stop, billing) across platforms\n\nOwn and track roaming performance KPIs, including Transaction Success Rate (TSR) and Plug-in Success\n\nIdentify, analyze, and resolve roaming-related issues across EMSP, CPO, and backend systems\n\nPerform structured diagnostics across integrations (OCPI), payment flows, and connectivity layers\n\nTake end-to-end ownership of roaming incidents, from investigation through resolution and closure\n\nCollaborate with internal stakeholders and roaming partners, platform providers, and vendors to resolve complex issues\n\nEnsure SLA adherence and follow up on partner performance and recurring issues\n\nSupport and validate root cause analysis (RCA) and contribute to long-term fixes\n\nMonitor roaming performance trends and identify systemic issues across markets\n\nMaintain high data quality across roaming systems (sessions, tariffs, tokens, billing)\n\nSupport onboarding and validation of new roaming partners and integrations\n\nContribute to process improvements, playbooks, and Control Tower governance frameworks\n\nSupport change and release processes by assessing impact on roaming performance\n\nWe Are Looking For Someone Who:\nHas a strong service mindset and interest in technology, integrations, and problem-solving\n\nHas 2-5+ years of experience in technical operations, platform operations, EV charging, telecom, or fintech\n\nNice to have, but not a must, knowledge Roaming Hubs-setup\n\nHas a solid understanding of system integrations, APIs, and backend platforms\n\nIs familiar with EV protocols such as OCPP and OCPI (or has strong interest in learning)\n\nIs comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality\n\nIs able to prioritize effectively and stay calm under pressure, especially during critical incidents\n\nUnderstands structured incident management and performance-driven operations\n\nHas strong analytical skills and experience interpreting logs, transaction data, and system behavior\n\nTakes ownership of issues through to resolution, working closely with internal teams and external partners\n\nHas experience working with cross-system environments (payments, connectivity, hardware, platforms)\n\nIs curious about roaming ecosystems and how systems interact across company boundaries\n\nCommunicates clearly in English and can translate technical findings into actionable insights\n\nWorks independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset\n\nPlease send your CV in English language.\nWhat do we offer?\nAnnual bonus\n\nPrivate medical care\n\nMultisport\n\nEnglish lessons subsidized by the company\n\nTwo additional days off (Good Friday, Friday after Corpus Christi) - with the possibility of exchanging for other holidays\n\nEmployee Referral Bonus Program\n\nEmployee Assistance Program - free, unlimited access to psychological, financial, career-related specialists via helpline or app\n\nAttractive discounts for products and services at our stations\n\nModern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6\n\nTrainings & possibility to develop skills in a wide international environment\n\nWhen working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely - we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.\nCheck who we are here: https://youtu.be/td-QGnNnvW0","description_format":"text","description_chars":5659,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","EV Charging","Car Wash"],"lifecycle":[{"event":"open","at":"2026-10-21T12:39:02Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.727,"p_room":0.55,"age_days":9,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/circle-k-application-support-engineer-emsp-roaming","json_url":"https://alion.io/job/circle-k-application-support-engineer-emsp-roaming.json","meta":{"generated_at":"2026-10-24T15:51:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22827,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785121},"rest":"https://alion.io/mcp/rest/get_company?id=1785121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcircle-k-application-support-engineer-emsp-roaming"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcircle-k-application-support-engineer-emsp-roaming"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcircle-k-application-support-engineer-emsp-roaming"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/circle-k-application-support-engineer-emsp-roaming\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcircle-k-application-support-engineer-emsp-roaming"}]}