{"id":3066584,"url":"https://alion.io/job/circle-k-lead-customer-service-representative-2","title":"Lead Customer Service Representative","company":{"id":1785121,"name":"Circle K","domain":"circlek.com","url":"https://alion.io/company/circlek-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monroeville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T19:15:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Store 2743399: 317 Old Haymaker Rd, Monroeville, Pennsylvania 15146 Shift Availability\nFlexible (Days, Evenings, Overnights + Weekends)Time Type\nFull timeESSENTIAL DUTIES:\nThe position includes, but is not limited to, the following essential job duties, responsibilities and requirements:\nCustomer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.\nGreets customers as they enter the area and thanks customers as they leave.\nGives assistance and offers suggestions or recommendations to the customer.\nRings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.\nPerforms multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc. \nReports to work on time and follows the dress and appearance code.\nFacility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:\nPerforms multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.\nInspects store facilities and equipment for safety, cleanliness, and proper working order.\nContacts maintenance for repair when needed.\nMerchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.\nMaintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.\nPlaces advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.\nSales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.\nFinancial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.\nNotifies the Store Manager of any sales, cash, inventory or operating discrepancy.\nMay receive and sign vendor deliveries and verify quality and quantity of product.\nFollows Company and/or brand guidelines for product breakage or spoilage.\nStaffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.\nHelps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.\nMonitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.\nAssists with counseling of employees and provides feedback to help employees improve performance.\nMay provide direction for managing the fast food service area of the store.\nKnows the gasoline pricing strategy for the store and changes gasoline prices correctly.\nSecurity Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.\nReports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.\nAdministrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.\nKeeps and ensures all employees keep accurate time keeping records. \nMay take inventory of supplies and equipment. \nAttends job-related meetings (may be required to work irregular hours). \nProvides regular and predicable onsite attendance.\n\nComplete daily store reports and other duties as assigned by the Store Manager. \nJOB REQUIREMENTS:\nHigh school diploma or GED preferred.\nExperience in retail sales preferred.\nAbility to work with the equipment, tools and materials listed above.\nAbility to work as scheduled including arriving to work on time.\nAbility to communicate information and ideas so others will understand.\nAbility to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.\nAbility to perform essential duties and physical functions described below.\nAbility to work in the conditions described below.\nPHYSICAL REQUIREMENTS:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:\nAbility to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors\nAbility to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)\nAbility to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).\nAbility to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.\nAbility to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)\nAble to reach overhead for objects\nAbility to bend and twist at waist\nAbility to communicate orally\nAbility to operate a cash register and/or computer keyboard\nAbility to stoop, kneel, squat, bend, push, and pull\nAbility to work alone\nBe exposed to occasional noise\nAbility to stand and/or walk for an entire shift\nMay require climbing a ladder to store and retrieve materials or place and remove signs\nWORK ENVIRONMENT:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:\nPerform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.\nExposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.\nExposure to occasional noise.\nWork with minimum direction and periodic supervision.\nJOB DESCRIPTION ACKNOWLEDGMENT\nThis Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.\nCircle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.\nHiring Range: $17.50 to $18.00Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.\nClick below to review information about our company's use of the federal E-Verify program to check work eligibility:\nIn English\nIn Spanish","description_format":"text","description_chars":8250,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","EV Charging","Car Wash"],"lifecycle":[{"event":"open","at":"2026-10-22T08:12:50Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.987,"p_room":0.9,"age_days":3,"expected_fill_days":9,"reasons":["conf:1","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/circle-k-lead-customer-service-representative-2","json_url":"https://alion.io/job/circle-k-lead-customer-service-representative-2.json","meta":{"generated_at":"2026-10-23T21:22:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785121},"rest":"https://alion.io/mcp/rest/get_company?id=1785121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcircle-k-lead-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcircle-k-lead-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcircle-k-lead-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/circle-k-lead-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcircle-k-lead-customer-service-representative-2"}]}