Program Coordinator, Winks

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Program Coordinator, Winks

Department: Winks Affiliate Program

Location: Calgary, AB (on-site) (#400, 229 - 33rd Street NE Calgary, Alberta T2A 4Y6)

Type of employment: Permanent, Full Time (40 hours)

THE ROLE

We are hiring a Program Coordinator, Winks. Reporting to the Program Manager, the Winks Program Coordinator will be responsible for providing comprehensive administrative support to the Program Manager and contributing to the growth and success of the Winks Affiliate Program. This position contributes to maximizing business opportunities for Winks Members and Vendor Partners through effective program administration, member support, data management, and coordination of marketing and promotional activities. Success in this role requires strong organizational skills, attention to detail, problem-solving abilities, and the initiative to research and resolve unexpected challenges.

Winks is an affiliate banner program developed by Mac’s Convenience Stores (now part of Circle K / Alimentation Couche-Tard) designed to support independent convenience store operators in growing their businesses while maintaining operational independence. The program provides members with preferred pricing and rebates through key distribution partners, access to industry-leading food and coffee programs, and operational and merchandising support-all without requiring franchise conversion.

WHAT YOU’LL DO

Membership Administration

• Coordinate the onboarding of new members recruited internally and through Core-Mark representatives, including telephone screening, reviewing program eligibility criteria and guidelines, entering member information into the database, notifying suppliers, and emailing welcome packages.
• Update and maintain member banking information within the PDI system.
• Obtain GST registration confirmations for new members through Government of Canada resources.
• Create, update, and distribute Membership Information Kits for all regions as required.

Member and Supplier Support

• Respond to inquiries from members and suppliers by phone and email, providing timely assistance and resolving customer service issues.
• Follow up on member and supplier concerns to ensure satisfactory resolution.
• Collaborate with suppliers regarding promotional programs, new product launches, store execution initiatives, and promotional signage requirements.

Marketing and Communications

• Compile data and assist with the creation of signage, newsletters, promotional materials, and other communications.
• Coordinate the organization and digital distribution of monthly Winks Links newsletter packages.
• Create and requisition monthly sell sheets and point-of-sale (POS) signage through approved printing vendors.

Data Management and Reporting

• Maintain the Winks database, member records, and vendor rebate program information.
• Compile quarterly sales data received from Direct to Store suppliers, identify and investigate discrepancies through exception reporting, and accurately update program databases.
• Generate quarterly member rebate statements and process payment uploads through the PDI system.
• Prepare and update quarterly supplier invoice summaries.
• Extract Wholesaler vendor reports and calculate vendor invoicing for Western Canada and Ontario in accordance with contractual vendor agreements.

Financial and Administrative Support

• Assist with monitoring outstanding supplier payments and distributing invoices and payment reminders for accounts overdue beyond 30 days.
• Maintain accurate records and documentation to support program operations.

Event Coordination

• Assist with the planning, coordination, setup, and execution of the annual Winks Conference, including attendance management and event logistics.

Additional Responsibilities

• Perform other duties and projects as assigned to support the ongoing success of the Winks Affiliate Program.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education

• High school diploma (Grade 12) required.
• Post-secondary education or formal training in Business Administration, Office Administration, or a related field will be an asset.

Experience:

• 1-2 years of administrative or office support experience, preferably within the convenience retail, wholesale, or consumer goods industry.
• Experience using Microsoft PowerPoint, Microsoft Excel, and Adobe InDesign would be beneficial for this role.
• Retail customer service experience at the store level is considered a strong asset.

Knowledge and Skills:

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office applications and database management systems.
• Ability to work independently and collaboratively within a team environment.
• Willingness to travel up to 10% as needed for store visits, meetings, and company events etc.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job - you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.