{"id":3889924,"url":"https://alion.io/job/circleci-support-engineer","title":"Support Engineer","company":{"id":19336,"name":"CircleCI","domain":"circleci.com","url":"https://alion.io/company/circleci","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":12,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":62000,"max":77250,"currency":"GBP","period":"year","gross":null,"usd_annual":103251},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"CircleCI","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"Helm","optional":false},{"name":"kubectl","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CVE","optional":true},{"name":"GCP","optional":true},{"name":"Hugging Face","optional":true},{"name":"Metal","optional":true},{"name":"Terraform","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-06T17:09:01Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-06T20:54:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the team\nSupport Engineering is part of Customer Engineering and Success at CircleCI. Our team works around the clock across North America, Asia Pacific, and Europe to deliver technical support for our product.\nWe build and manage AI agents that answer customer questions and solve technical problems. People step in when a problem needs deeper work. We share what we learn with Product and Engineering to make CircleCI better.\nAbout the role\nAs a Support Engineer, you help our customers get back to building quickly. You will build and manage the AI agents that support CircleCI customers. You test how well the agents work, fix what they get wrong, and keep their knowledge current. You also solve hard customer problems that agents cannot yet solve.\nWhat You'll Do:\nBuild and improve AI support agents. This includes their instructions, workflows, and the knowledge they use.\nTest agent answers for accuracy and clarity. Fix errors and record what you learn.\nInvestigate customer problems that need a person. Use logs, code tools, and monitoring data to find the cause.\nWrite and update help articles so customers and agents can find correct answers.\nReport bugs and incidents. During an incident, give customers clear and timely updates.\nShare customer feedback with Product and Engineering.\nMeet response targets on the cases you own.\nYou describe what the product can and cannot do. We do not oversell.\nJoin the on-call rotation.\nWhat You'll Bring:\n2 or more years in technical product support or software engineering\nHands-on use of AI tools at work. [redacted]  \nExperience finding the cause of problems in cloud or distributed systems. You read logs to trace what went wrong.\nHands-on experience with Docker and Kubernetes. You have used tools like kubectl to find why an application or cluster is failing.\nExperience supporting self-hosted or on-premises software. You have used tools like Helm and support bundles to find why an installation is failing.\nHands-on experience with build, test, and deploy automation. You have written automated tests and set up a CI/CD pipeline for a project.\nKnowledge of iOS application testing and code signing.\nWorking knowledge of CI/CD, Git, and the Linux command line. You can write scripts to reproduce problems.\nKnowledge of networking and security basics.\nExperience troubleshooting single sign-on (SSO), OAuth, and access controls. You have worked with identity providers and code hosting sign-in.\nClear writing and speaking. You can explain technical ideas to different audiences.\nExperience working across time zones, with clear handoffs.\nNice to have\nExperience with infrastructure as code, such as Terraform.\nExperience with tracing and monitoring tools.\nExperience with AWS, Google Cloud, or Azure, including OIDC trust policies.\nExperience with self-hosted build runners, or with Windows, macOS, or Arm build environments.\nExperience with security response, such as vulnerability (CVE) triage, certificate problems, or abuse reports.\nUnited Kingdom Base Pay Range\n£62,000—£77,250 GBP\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nAbout CircleCI\nCircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.\nFounded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold\nVentures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital. \nCircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\nHow CircleCI Uses AI in Hiring\nAt CircleCI, people make our hiring decisions. We use technology to support our recruiting team so they can spend more time on what matters most: getting to know you.\nWhere we may use AI\nJob descriptions and messaging: AI may help draft job descriptions and role-specific messaging so they are clear and accurate.\nApplication review: For some roles, we use an AI tool to review applications, including resumes and application responses, against criteria our hiring team sets for the role. The tool generates a fit score and summary to help recruiters organize and prioritize applications. \nInterview notes: With advance notice, an AI note-taking tool may join interviews to record, transcribe, and summarize the conversation. This lets interviewers focus on talking with you. You will be told before each interview, and you may opt out at any stage by letting your recruiter know. If you opt out, the tool will not join, and your candidacy is not affected.\nOutreach: AI may help draft candidate outreach and scheduling messages, which our team reviews before sending.\nOur commitment\nAI does not make hiring decisions at CircleCI. Our recruiters and hiring teams review candidates and make every decision to advance or reject an application. No candidate is rejected based solely on an AI score. We have tools and processes in place to test for bias and to review how these tools perform, and we adjust our approach as AI technology and the laws that govern it change.\nYour choices\nYou can ask for human-only review of your application, opt out of AI interview note-taking, request an accommodation, or ask questions about how we use AI. Contact . 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