{"id":1269558,"url":"https://alion.io/job/circledelivers-customer-service-representative-entry-level-logistics-coordinator","title":"Customer Service Representative | Entry-Level Logistics Coordinator","company":{"id":2215054,"name":"Circle Logistics","domain":"circledelivers.com","url":"https://alion.io/company/circledelivers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":47000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Drive","optional":false}],"status":"closed","first_seen_at":"2026-09-23T13:15:07Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-21T17:27:31Z","board_verified":false,"closed_at":"2026-10-21T17:27:31Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.\n **Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, Indiana**\nAre you ready to launch your career in a dynamic, fast-paced logistics environment? We're seeking a motivated and detail-oriented Customer Service Representative to join our growing team in Fort Wayne. In this entry-level logistics coordinator role, you'll be the backbone of our operations-managing shipments, supporting our drivers, and ensuring our customers receive exceptional service every step of the way. If you're organized, customer-focused, and eager to grow with a collaborative team, we want to hear from you!\nEnter new load orders into our proprietary web-based software with accuracy and efficiency\nInitiate and conduct \"check calls\" to track and trace drivers on all pickups and deliveries\nCommunicate clearly and professionally with drivers to ensure accurate documentation and timely updates\nMonitor freight movement across multiple tracking systems to verify accurate delivery times and proactively notify customers of any potential delays\nMaintain, organize, and collect proper paperwork and documentation for each shipment\nWork cooperatively with Sales, Dispatch, and other team members to troubleshoot customer concerns and develop effective solutions\nProvide clear, concise communication to customers regarding shipment status and any issues that may arise\nBalance multiple tasks simultaneously while maintaining attention to detail and meeting deadlines\nSupport the team's efforts by ensuring visibility and maintaining accurate records for all loads\n **Required Qualifications:**\nHigh school diploma or equivalent\n1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics\nStrong attention to detail and organizational skills\nAbility to prioritize, balance, and manage multiple tasks in a fast-paced environment\nProficiency with Microsoft Suite and Google Drive\nExcellent written and verbal communication skills\nDemonstrated ability to work effectively in a team-oriented environment\nProblem-solving mindset with the ability to think analytically\nTime management and adaptability skills\nCustomer empathy and patience when handling inquiries and concerns\n**Preferred Qualifications:**\nAssociate's degree or higher\nCall center or customer service experience\nPrevious experience in the logistics or transportation industry\nFamiliarity with logistics software or web-based tracking systems\nExperience working 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