{"id":428160,"url":"https://alion.io/job/circledelivers-driver-services-representative","title":"Driver Services Representative","company":{"id":2215054,"name":"Circle Logistics","domain":"circledelivers.com","url":"https://alion.io/company/circledelivers","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-25T15:44:20Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-12T04:44:52Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:\nNo Fail Service\nPersonalized Communication\nInnovative Solutions\nWe leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.\n We are seeking a detail-oriented and customer-focused Driver Services Representative to join our team in Orlando. This is an excellent entry-level opportunity to launch your career in freight brokerage and transportation logistics. In this role, you will be the vital link between our drivers, customers, and internal operations, ensuring seamless coordination and exceptional service delivery. You will work in a dynamic, fast-paced environment where your organizational skills, communication abilities, and problem-solving mindset will directly impact customer satisfaction and operational efficiency. As you grow with us, you'll develop a comprehensive understanding of how freight brokerage operations work, from load management to shipment tracking, while supporting our drivers and customers with professionalism and empathy.\n**Key Responsibilities:**\nRespond to driver inquiries and customer concerns with empathy and professionalism, providing clear and concise information\nEnter new load orders and shipment information into proprietary web-based software systems with accuracy and attention to detail, learning brokerage-specific processes and industry standards\nConduct proactive \"check calls\" to track and trace drivers throughout all pickups and deliveries, maintaining clear and transparent communication while building relationships with drivers\nCoordinate internal correspondence with drivers to ensure accurate documentation and timely updates on shipment status, gaining hands-on experience in freight coordination\nMonitor freight movement across multiple tracking platforms to verify accurate delivery times and proactively notify customers of potential delays\nCollect, organize, and maintain proper documentation for each shipment, ensuring all records are complete and accessible while understanding the importance of documentation in brokerage operations\nMaintain consistent outbound call volume while prioritizing quality interactions and customer satisfaction\nBalance multiple tasks simultaneously while maintaining organizational systems and meeting daily performance goals\n**Required Qualifications:**\nHigh school diploma or equivalent\n1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics\nStrong attention to detail and ability to maintain accuracy while managing multiple tasks\nExcellent written and verbal communication skills\nProficiency with Microsoft Suite and web-based software applications\nDemonstrated ability to prioritize, organize, and balance competing demands effectively\nStrong teamwork and collaborative skills with the ability to work cross-functionally\nProblem-solving abilities and resilience in fast-paced environments\nTime management skills and ability to meet performance targets\nKnowledge of tracking and tracing systems or willingness to learn quickly\n**Preferred Qualifications:**\nAssociate's degree or higher\nPrevious call center or customer service experience\nFamiliarity with logistics, transportation, or dispatch operations\nExperience with driver communication and coordination\nKnowledge of freight management or shipment documentation processes\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":3562,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All 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