{"id":327057,"url":"https://alion.io/job/ciroos-technical-customer-success-customer-program-manager","title":"Technical Customer Success / Customer Program Manager","company":{"id":807,"name":"Ciroos","domain":"ciroos.ai","url":"https://alion.io/company/ciroos","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Pleasanton, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":185000,"period":"year","method":"role_country_seniority_unknown","sample_n":11353},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"Splunk","optional":false},{"name":"AI Agents","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Linear","optional":true}],"status":"live","first_seen_at":"2026-08-13T01:54:02Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-17T00:27:43Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Role Summary\nCiroos is hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption - connecting the dots across the customer, Forward Deployed Engineering (FDE), Product, and Engineering. This is a role for someone who knows how to drive: you'll know what needs to happen, who owns it, what's blocked, what needs to be prioritized, and what comes next to keep the customer moving forward. You'll be the person making sure things don't fall through the cracks.\nYou need enough technical depth to be comfortable working with SRE, observability, cloud, infrastructure, integrations, and enterprise IT teams - but you are not expected to be the FDE building everything yourself. Your job is to make the entire program move.\nWhat You'll Do\nProgram Ownership & Cross-Functional Orchestration\nOwn the customer program end-to-end from onboarding through adoption, tracking what needs to happen, who owns it, what's blocked, and what to prioritize next.\nDrive accountability across teams: when Engineering owes something, you drive it to closure; when Product needs to make a decision, you get it in front of them; when priorities compete, you help create clarity.\nCoordinate complex, multi-stakeholder technical deliverables to a clean finish - for example, driving an enterprise security questionnaire (such as a Splunk-integration review covering data retention, permissions, token encryption, and incident response) from a draft with open “pending engineering confirmation” items to a fully-owned, sign-off-ready response, assigning clear owners and chasing each item to closure.\nMaintain a single source of truth on program status - open items, owners, and dates - so nothing depends on memory or gets lost between Slack threads, docs, and meetings.\nCustomer Relationship & Value Delivery\nBuild strong relationships with customers, understand what success looks like for them, and keep them engaged throughout onboarding and adoption.\nWhen the customer is waiting, make sure they always know exactly where things stand - proactive, clear, and specific status, not “checking on it.”\nMake sure Ciroos is delivering measurable value against what the customer actually cares about, not just what was scoped at kickoff.\nTechnical Fluency & Escalation Support\nEngage credibly with customer SRE, observability, cloud/infrastructure, security, and enterprise IT stakeholders - understanding enough of the technical substance (integrations, permissions, data handling, deployment mechanics) to keep a conversation moving without needing to build the solution yourself.\nPartner with FDE and Engineering on technical questions, security/compliance reviews, and integration asks that surface mid-program, translating between customer language and internal owners in both directions.\nFlag risk early - a stalled dependency, an unanswered question, an unclear owner - before it becomes a customer-visible problem.\nWhat We're Looking For\nExperience leading complex enterprise customer programs - technical customer success, customer/program/project management, TAM, or solutions delivery - with a track record of driving multi-team initiatives to completion.\nA natural “what's next, who owns it, and when will it be done” operator: organized, persistent, and comfortable creating structure in a fast-moving startup environment without waiting to be told.\nEnough technical curiosity and depth to be comfortable in conversations spanning SRE, observability, cloud platforms (AWS/Azure/GCP), Kubernetes, integrations (e.g., Splunk, Datadog, ServiceNow), and enterprise security/compliance reviews.\nExcellent written and verbal communication - able to represent status clearly to customers and internally, and to get concise, unambiguous commitments out of Engineering and Product.\nCustomer-focused and relationship-driven, with the judgment to balance advocating for the customer with realistic internal prioritization.\nNice to Have\nExperience managing programs for large enterprise or Fortune 500 customers, where multiple stakeholders (security, IT, SRE, procurement, legal) and layers of internal approval are the norm, not the exception.\nBackground working alongside SRE, DevOps, or observability teams, or prior experience in a Forward Deployed Engineering, solutions engineering, or technical account management function.\nExperience at an early-stage startup, including comfort with ambiguity and building process rather than inheriting it.\nFamiliarity with ITSM and collaboration tooling (ServiceNow, Slack, Jira/Linear) used to run customer programs day to day.\nWhat Success Looks Like (First 6 Months)\nEvery active customer program has a clear, current picture of status, owners, and next steps - available at any moment without a scramble.\nCross-functional blockers get resolved in days, not weeks, because you know exactly who to go to and how to get a decision made.\nCustomers describe you as their go-to point of contact - someone who keeps them informed and consistently follows through.\nComplex technical deliverables that touch multiple teams (security reviews, integration sign-offs, onboarding milestones) close out cleanly, with nothing left pending indefinitely.\nYou've built lightweight process - trackers, templates, cadences - that make the next customer program easier to run than the last.\nAbout Ciroos\nCiroos (pronounced \"Sai rose\") is a seed-stage startup founded in February 2025 by experienced executives and distinguished engineers with deep expertise in observability, AI, distributed systems, cloud, cybersecurity, and networking. Our mission is to provide an AI SRE Teammate that empowers SREs to be superheroes - a multi-agentic AI platform that uses expert human-like reasoning to decrease toil, investigate incidents faster, and drive autonomous operations. We’ve raised $21M in seed funding led by Energy Impact Partners and prominent angel investors. We’re headquartered in Pleasanton, CA with growing operations in India.\nWhy Work at Ciroos?\nWe dream big and execute fast. Build. Test. Iterate - all at lightning speed in service of our customers. Our \"BEST\" perks:\nBenefits: Comprehensive medical, vision, and dental benefits, plus meals and snacks in-office.\nEquity: Meaningful equity - real ownership, not just a nice line on paper.\nStewardship: A high-impact role with mentorship from founders and senior engineers.\nTeamwork: High-IQ, high-EQ coworkers. No politics. No bureaucracy. 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