{"id":1427176,"url":"https://alion.io/job/cirrus-aircraft-customer-experience-advisor-retail","title":"Customer Experience Advisor, Retail","company":{"id":1859244,"name":"Cirrus Aircraft","domain":"cirrusaircraft.com","url":"https://alion.io/company/cirrusaircraft-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alcoa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":48195,"max":72293,"currency":"USD","period":"year","gross":null,"usd_annual":72293},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:09:53Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-06T08:46:49Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Overview\nThe Customer Experience Advisor (CXA), based at the Cirrus Store’s flagship location in Knoxville, Tennessee, plays a pivotal role in enhancing customer satisfaction and driving revenue growth within retail operations. This position is dedicated to fostering lifelong relationships with Cirrus aircraft owners and pilots by delivering exceptional service throughout their journey. The CXA leverages a client-centric approach to create personalized experiences that exceed expectations, contribute to a robust aviation experience and grow revenueResponsibilities\nCustomer Engagement and Upselling: Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services.\nRelationship Management: Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences.\nCross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.\nProduct Knowledge and Trends: Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations.\nOperational Excellence: Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards.\nContinuous Improvement: Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency.\nTravel Requirements: This role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL; McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other regions as needed for events or additional business requirements.\nQualifications\nBachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience\nDemonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.\nStrong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.\nValid driver's license with a good driving record, flexibility for overnight travel and weekend work.\nOur Benefits: Cirrus provides a range of exciting benefits, including:\nComprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options\nEmployer-Paid Coverages: Group term life, short- and long-term disability insurance\nFlexible Spending Accounts: FSA and HSA offerings with company contributions to HSA\nWell-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider\n 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service\nPTO: Various PTO plans starting at 100 hours accrued within the first year\nAdditional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty\nCareer Development: Tuition reimbursement program and professional growth opportunities\nExclusive Discounts: Cirrus Store, partner and marketplace discounts available\nCommunity & Engagement: Company and employee clubs at various locations\nThese benefits are designed to support your well-being, growth, and enjoyment at Cirrus!Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.\nCirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.\nPay Range\nSalary Range: USD $48,195.58/Yr. - USD $72,293.36/Yr.Sign On Bonus","description_format":"text","description_chars":4671,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Space & Aerospace","Aircraft Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T00:09:53Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.35,"age_days":38,"expected_fill_days":9,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":72293,"is_top_pay":false},"html_url":"https://alion.io/job/cirrus-aircraft-customer-experience-advisor-retail","json_url":"https://alion.io/job/cirrus-aircraft-customer-experience-advisor-retail.json","meta":{"generated_at":"2026-11-06T08:58:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1859244},"rest":"https://alion.io/mcp/rest/get_company?id=1859244"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcirrus-aircraft-customer-experience-advisor-retail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcirrus-aircraft-customer-experience-advisor-retail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcirrus-aircraft-customer-experience-advisor-retail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cirrus-aircraft-customer-experience-advisor-retail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcirrus-aircraft-customer-experience-advisor-retail"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1427176}},{"tool":"search_jobs","arguments":{"company":"cirrusaircraft.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1427176},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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