{"id":3375576,"url":"https://alion.io/job/cisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js","title":"AI CX Solutions Consultant - 5+yrs - AI tools, Python/Node.js","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":262,"ghost_share":0.027,"stale_share":0.462,"repost_share":0.08,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Git","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T16:53:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the team:\nCisco Webex Customer Experience is building Connected Intelligence: an operating model that brings customer interactions, human and AI agents, workflows, and enterprise systems together. It is organised around four pillars: an intelligent front door, context-driven orchestration, an extensible AI-native platform, and trust and security by design.\nAs an AI Solutions Consultant, you will help make this approach real through working demonstrations, customer prototypes, integrations, and repeatable use cases. You will work alongside AI Solution Consultants, Forward Deployed Engineers, account teams, partners, product managers, and engineering teams.\nYou will translate customer requirements into practical technical solutions using APIs, webhooks, enterprise systems, AI Agent Studio, and modern AI application-development practices. You will help move ideas from concept to validated use case, while building the technical depth required to support production deployments over time.\nYou will deliver three outcomes from each engagement: a working solution, evidence that the use case creates customer value, and a reusable implementation pattern.\nResponsibilities\nTranslate customer use cases and solution designs into technical build plans and working prototypes.\nBuild integrations using Python, Node.js, TypeScript, REST APIs, webhooks, JSON, authentication, and enterprise platforms.\nConfigure and develop conversational AI and workflow experiences using Webex AI capabilities and Webex AI Agent Studio.\nConnect AI experiences to Salesforce, ServiceNow, CRM platforms, contact-centre systems, knowledge sources, and enterprise APIs.\nDevelop use cases involving AI agents, voice experiences, retrieval-augmented generation, workflow automation, and real-time analytics where appropriate.\nCreate customer demonstrations, technical prototypes, pilots, and proof-of-concept solutions.\nMap data flows, system dependencies, events, actions, error conditions, and human hand-offs.\nApply practical controls for security, privacy, access, observability, testing, and operational reliability.\nTest integrations and AI experiences for accuracy, latency, resilience, usability, and appropriate escalation.\nInstrument solutions so customer and internal teams can measure usage, quality, adoption, and business outcomes.\nTroubleshoot integration, configuration, data, and AI behaviour issues with support from senior engineers and product teams.\nParticipate in customer discovery sessions, technical workshops, design reviews, and pilot readouts.\nWork with AI Solution Consultants and FDEs to refine requirements and prepare solutions for production deployment.\nCapture product gaps and implementation lessons with clear technical detail and customer impact.\nDocument reusable integrations, configuration patterns, use cases, demonstrations, and troubleshooting methods.\nContribute to internal enablement, solution libraries, reference architectures, and pre-built assets.\nQualifications\n5+ years of experience building software, integrations, automation, or enterprise technology solutions; demonstrated technical ability may substitute for tenure.\nHands-on experience with Python, Node.js, TypeScript, or a comparable programming language.\nExperience working with APIs, webhooks, authentication, data transformation, and system integrations.\nFamiliarity with Git, debugging, testing, logging, and basic software-development practices.\nFamiliarity with at least one major LLM ecosystem or AI application-development framework.\nUnderstanding of conversational AI, prompt design, retrieval-augmented generation, agents, or workflow automation.\nAbility to read technical documentation and learn unfamiliar platforms quickly.\nExperience working with customers, internal stakeholders, or cross-functional technical teams.\nStrong written and verbal communication skills.\nWillingness to travel approximately 15 to 25 percent.\nPreferred Qualifications\nExperience with CCaaS, CPaaS, CRM, contact-centre operations, or customer-experience technology.\nExperience with Salesforce, ServiceNow, IVR platforms, call-routing systems, knowledge bases, or enterprise data platforms.\nFamiliarity with Cisco Webex Customer Experience products and services.\nExperience building conversational or voice-agent prototypes.\nExperience with cloud platforms, event-driven integrations, OAuth, queues, or serverless workflows.\nFamiliarity with observability, automated testing, security controls, and production-readiness practices.\nExperience creating technical documentation, implementation guides, demonstrations, or reusable code assets.\nSkills and Attributes\nBuilder mindset with a bias towards creating working software.\nAble to turn an ambiguous requirement into a clear technical next step.\nComfortable learning by doing and working across unfamiliar systems.\nStrong problem-solving and debugging skills.\nUnderstands the difference between a convincing demo and a dependable solution.\nTakes ownership while knowing when to involve senior engineers, FDEs, or product teams.\nCommunicates technical issues clearly and directly.\nPays attention to detail across data, configuration, testing, and user experience.\nInterested in both the customer problem and the technical implementation.\nCollaborative, curious, pragmatic, and committed to continuous learning.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.","description_format":"text","description_chars":7409,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-28T02:35:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js","json_url":"https://alion.io/job/cisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js.json","meta":{"generated_at":"2026-10-29T19:07:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-ai-cx-solutions-consultant-5yrs-ai-tools-pythonnode-js"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375576}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375576},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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