{"id":3375525,"url":"https://alion.io/job/cisco-systems-consulting-engineer-11","title":"Consulting Engineer","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":239,"ghost_share":0.046,"stale_share":0.498,"repost_share":0.092,"time_to_fill_p50_days":26,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minato, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false}],"status":"live","first_seen_at":"2026-10-28T02:35:12Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T09:06:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The role focuses on customer engagement and experience by working closely with customers to create value, drive adoption, and support renewals, while proactively collaborating with cross-functional teams such as Customer Success, Sales, Support, and product and engineering to ensure a unified customer experience throughout the lifecycle. Responsibilities include designing, deploying, optimizing, migrating, and troubleshooting Cisco products and solutions using technical expertise, AI and automation, and strategic guidance, ensuring optimal performance and customer satisfaction. The position serves as a focal point for proactive problem resolution, delivering timely support across Cisco and third-party technologies, and develops technical content and guidance to support customer engagements, drive solution adoption, and enable customer self-sufficiency in partnership with Customer Success. Additionally, the role creates customer-facing documentation aligned with CX standards, leverages AI and automation to enhance delivery efficiency and innovation, and increases personal productivity by focusing on high-impact work. The position also involves developing vertical market expertise to translate customer business needs into technical solutions, building knowledge of vendor and competitor products to ensure interoperability and optimization, and contributing to knowledge sharing and the development of digital intellectual capital, including documentation templates and automation artifacts to improve Cisco's delivery methodology and processes.What You’ll Do:\nLeads execution of advanced, multi-area solutions and deliverables\nApplies technical expertise across domains, advising on end-to-end solutions\nTypically impacts within assigned theater, while building sphere of influence outside of assigned theater\nBuilds strong, trust-based customer relationships\nAligns solutions with customer goals, lifecycles, and challenges, leveraging business context (including E2E plan) to shape recommendations\nUses a consultative approach to nurture relationships, overcome challenges, and secure next steps with customers and partners\nAdjusts strategies based on multiple feedback sources and performance insights to drive innovation and maximize customer outcomes (e.g., deployment, adoption, expansion)\nLeads strategy, deployment, and optimization of Cisco services and solutions, ensuring alignment with customer goals\nReviews and approves designs and deliverables (including input to customer's hardware and software roadmap), using AI to inform decisions and automate impact assessments\nEstablishes documentation best practices, driving technical accuracy, clarity, and stakeholder alignment\nIntegrates emerging AI and automation methods into delivery practices\nBuilds customer simulations and supports escalation for complex technical issues\nDemonstrates expertise across technologies, developing specialized insight in a sector or domain (e.g., Healthcare, BFSI) to benefit a broad customer base, and implementing Resilience and Security by design into all deliverables\nLeverages advanced knowledge of software programmability, automation, orchestration, virtualization, DevOps and AI Ops to drive adoption and expansion\nEducates a range of stakeholders on technological innovations and transfers knowledge to customers, enabling them to independently manage and optimize Cisco solutions\nManages knowledge repository, developing intellectual capital, best practices, deployment guides, and playbooks for reuse; leads and contributes to technical documentation\nUses competitive market insights to differentiate Cisco solutions and drive innovation\nLeverages AI to optimize complex workflows and reduce operational overhead, identifies opportunities for broader team adoption and ensures AI-informed work meets high standards of accuracy\nStrengthens customer relationships and trust through co-creation, negotiation, and framing choices in terms of risk and return\nTakes end-to-end responsibility for the success of customer solutions and leads collaboration across internal teams (e.g., other CEs, TCE, and TAC stakeholders, sales teams on pre-sales activities) and external stakeholders\nApplies business and financial acumen to assess solution value, considering metrics that matter to technical buyers\nCollaborates across CX Delivery, Adoption, and SE or account teams and interfaces with customers regularly\nBuilds leadership presence through regular customer engagements and by participating in industry events such as Cisco Live and IETF forums\nActively mentors junior CEs, contributing to their development and strengthening team performance through knowledge sharing and support\nMinimum Qualifications:\nBachelors + 7 years of related experience, or\nMasters + 4 years of related experience, or\nPhD + 1 year of related experience, or\nequivalent relevant work experience\nProfessional level (e.g., CCNP) or equivalent and certification in DevOps (i.e., Cisco DevNet) expected\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":5840,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-28T02:35:12Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["seen:6","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-consulting-engineer-11","json_url":"https://alion.io/job/cisco-systems-consulting-engineer-11.json","meta":{"generated_at":"2026-11-03T10:20:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-consulting-engineer-11"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-consulting-engineer-11"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-consulting-engineer-11"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-consulting-engineer-11\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-consulting-engineer-11"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375525}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375525},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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