{"id":2888218,"url":"https://alion.io/job/cisco-systems-critical-accounts-manager-2","title":"Critical Accounts Manager","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":205,"ghost_share":0.015,"stale_share":0.522,"repost_share":0.054,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States","Portland, United States","Boulder, United States","Alpharetta, United States","Allentown, United States","Chicago, United States","Tempe, United States","Memphis, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":126000,"max_usd":243000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":932},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"FedRAMP","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Splunk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T00:51:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The application window is expected to close on: 11/12/2026The successful applicant will be performing work in FedRAMP environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.\nMeet the Team\nSplunk is the heart of enterprise resilience, and our team is the pulse of that mission. We are a global, inclusive group of authentic problem-solvers who thrive under pressure and bring our whole selves to work. By operating as a unified global unit that values transparency, mutual respect, and continuous learning, we turn technical chaos into orderly recovery and build stronger, more resilient infrastructure for the future.\nYour Impact\nAs a Major Incident Manager, you are the calm in the storm and the conductor of the orchestra when high-priority incidents hit. Your role is to take control, mobilize the right engineering experts, and translate complex technical situations into a clear, actionable plan. You won't just be managing tickets; you’ll be the bridge between technical diagnosis and executive visibility, ensuring that customer-impacting issues are resolved with precision and speed. We look for candidates who have a blend of technical operations experience and the emotional intelligence to navigate high-pressure situations. You should be comfortable leading global teams and be ready to jump into complex distributed systems environments.\nLead high-priority incidents from intake through recovery, acting as the primary point of command.\nOrchestrate cross-functional engineering teams, removing coordination blockers and keeping the response focused.\nDistill complex technical conditions into clear, factual updates for executive stakeholders and customers.\nMaintain a \"single source of truth\" using tools like Incident.io, Jira, and Slack to ensure transparency.\nDrive post-incident reviews to capture lessons learned, turning yesterday’s failures into tomorrow’s optimizations.\nMinimum Qualifications\n5+ years of professional experience\n3+ years of Major Incident Management, SRE, Cloud Operations, or technical program management.\nExperience supporting SaaS solutions, hands-on technical experience in the engineering realm or experience working through an incident management ticketing system supporting technology products. \nPreferred Qualifications\nExperience using Splunk or similar enterprise observability and security platforms\nProven experience leading complex, customer-impacting incidents involving multiple technical teams.\nStrong understanding of SaaS, cloud environments, distributed systems, and observability signals.\nDemonstrated ability to influence without authority, manage conflict, and prioritize under pressure.\nITIL Foundations certification or equivalent formal training in incident management.\nExperience building or maturing incident management standards, scorecards, or metrics.\nHistory of facilitating incident simulations, \"game days,\" or coaching Incident Commanders.\nBackground in developing documentation, runbooks, or governance models for global teams.\nWork Pattern\nThis role participates in a global coverage model operating 24 hours a day, seven days a week, and requires flexibility for four 10-hour shifts per week, regional handoffs, nights, weekends, holidays, and occasional extended incident response. On-call participation will be required based on coverage and incident needs. The role is expected to maintain sustainable response practices and use documented handoffs rather than relying on informal after-hours coverage.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nMessage to applicants applying to work in the U.S. and/or Canada:\nThe starting salary range posted for this position is $95,800.00 to $126,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.\nU.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.\nU.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:\n10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees\n\n1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco\n\nNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees\n\nExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)\n\n80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next\n\nAdditional paid time away may be requested to deal with critical or emergency issues for family members\n\nOptional 10 paid days per full calendar year to volunteer\n\nFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.\nEmployees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:\n.75% of incentive target for each 1% of revenue attainment up to 50% of quota;\n\n1.5% of incentive target for each 1% of attainment between 50% and 75%;\n\n1% of incentive target for each 1% of attainment between 75% and 100%; and\n\nOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.\n\nFor non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.\nThe applicable full salary ranges for this position, by specific state, are listed below:\nNew York City Metro Area:\n$119,600.00 - $174,200.00Non-Metro New York state & Washington state:\n$103,400.00 - $166,000.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.\n** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.","description_format":"text","description_chars":8203,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Continuous learning","Equity","Life insurance","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-20T00:59:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,384 · green card filings: 608","filings_12m":1384,"filings_prev_12m":1364,"green_card_filings_12m":608,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:7","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-critical-accounts-manager-2","json_url":"https://alion.io/job/cisco-systems-critical-accounts-manager-2.json","meta":{"generated_at":"2026-10-22T02:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-critical-accounts-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-critical-accounts-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-critical-accounts-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-critical-accounts-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-critical-accounts-manager-2"}]}