{"id":2279826,"url":"https://alion.io/job/cisco-systems-critical-accounts-manager","title":"Critical Accounts Manager","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":205,"ghost_share":0.015,"stale_share":0.522,"repost_share":0.054,"time_to_fill_p50_days":25,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"role_seniority_country_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Splunk","optional":false},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T06:18:19Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Meet the Team\nJoin Splunk’s Global Major Incident Management team, where you’ll lead the response to high-priority, customer-impacting incidents. You’ll partner with customers, engineers, support teams, and senior leaders to drive swift resolution and service recovery.\nYour Impact\nOwn P0/P1 incidents from initial triage through resolution.\nCoordinate cross-functional teams, resources, and dependencies during critical situations.\nProvide clear, timely updates to customers, stakeholders, and executives.\nLead Major Incident Reviews and contribute to Root Cause Analysis and continuous improvement.\nTranslate complex technical issues into clear, business-friendly communication.\nMinimum Qualifications\n3+ years of experience in Major Incident, Critical Incident, Escalation Management, or Technical Support within an enterprise technology environment.\nStrong communication, stakeholder management, and decision-making skills.\nAbility to prioritize and operate effectively in high-pressure situations.\nExperience managing multiple incidents and working across teams.\nFlexibility to work a 4x10 schedule, including evenings, early mornings, and/or weekends.\nPreferred Qualifications\nKnowledge of ITIL, Incident Management, and Problem Management frameworks.\nBasic understanding of cloud technologies.\nExperience with Jira, Salesforce (SFDC), and Confluence.\nExperience working with senior/executive stakeholders.\nStrong customer-success mindset and focus on continuous service improvement\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. 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