{"id":728236,"url":"https://alion.io/job/cisco-systems-customer-experience-splunk-technical-leader","title":"Customer Experience Splunk Technical Leader","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":243,"ghost_share":0.037,"stale_share":0.498,"repost_share":0.086,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Bengaluru, India","Chennai, India","New Delhi, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":74},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Splunk","optional":false},{"name":".NET","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"GCP","optional":true},{"name":"HIPAA","optional":true},{"name":"Java","optional":true},{"name":"NIST CSF","optional":true},{"name":"PCI DSS","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-11T09:00:53Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-02T22:43:37Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Meet the Team\nAs a Customer Success Technical Leader, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.\nYour impact\nResponsibilities:\nSkilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)\nHighly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.\nStrategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.\nDevelop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization. Activities include, but not limited to:Onboarding & Enablement - deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones\nHealth Review & Remediation\nSecurity Use Case Activation\nProactively engaging Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.\nProactively engaging Customer Success Executives on adoption/use case-related work opportunity.\nProactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes.\nStrategic case-based delivery, up to 90 days of assistance, which is requested by internal Area aligned account teams or management. This typically involves providing customers with high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.\n\nAs a Customer Success Technical Leader, you will\nBe passionate about customers and deliver impactful solutions.\nAddress organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.\nBe a self-motivated Splunk expert eager to learn and adapt in a multifaceted environment.\nGuide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security. Provide recommendations for a customer’s overall technical health.\nDeliver strategic, case-based technical consulting (up to 90 days).\nCollaborate with internal resources and customer-facing teams to manage customer needs.\nConduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.\nExecute consultative conversations with decision makers to diagnose and establish the potential value of solving business issues, change or expand existing solution requirements based on your discovery/assessment, and provide broader based recommendations to help customers accelerate their product initiatives, optimize cost, and maximize performance.\nGain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.\nDeliver customer onboarding enablement-based workshops and achieve success milestones.\nContribute to practice KPIs through process and collateral improvements, tool development, and implementation.\nMinimum Qualifications -\nDeep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.\nData Management: Experience with integrating and normalising data from diverse sources. Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons.\nStrong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules.\nStrong Splunk architecture, data onboarding, and Splunk Core product feature experience.\nPreferred Qualifications\nCybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.\nCybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS\nIndustry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent\n Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).\n Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II\nUnderstanding of enterprise architecture across on-premise and Cloud environments\nStatistical and analytical modeling skills are a plus.\nProficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.\nHands-on experience with Splunk product implementation of focus and Splunk Cloud.\nExperience with cloud migration projects.\nSolid experience in technical consulting or big-data analytics.\nSoft Skills-\nTrusted technical advisor with the ability to lead assigned tickets and priorities. Engages in “out of the box” thinking to resolve problems\nRelationship Management - Establish technical credibility with a wide range of internal and customer contacts with the ability to “read” the internal/customer contact and adapt behavior / approach\nConflict Resolution - Ability to engage in escalation management\nInfluencing/Negotiating - Ability to influence peers, Splunk leadership and customers. Ability to handle highly complex/distributed IT environments and/or accounts that demand a high level of negotiation and conflict resolution abilities\nProblem/Need Identification - Demonstrates a deep comprehension of the customers, account team and/or customer’s business strategy, business objectives & challenges, success criteria/how customer measures success, and training needs. Analyzes trends to predict changes that may impact customer’s long-term business goals\nMentor/Team Player - Possesses ability to take on mentorship roles as identified by management team. Identifies, defines, and leads Priorities to Improve to help team reach its goals\nCommunication: Excellent written and oral communication skills. Active listening and objective consideration of others’ opinions.\nStrong customer-facing skills to instill confidence and guide towards resolution.\nAbility to balance multiple account teams, customers and challenging priorities effectively.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.","description_format":"text","description_chars":8634,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Network Equipment","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-11T09:00:53Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.497,"p_room":0.36,"age_days":51,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-customer-experience-splunk-technical-leader","json_url":"https://alion.io/job/cisco-systems-customer-experience-splunk-technical-leader.json","meta":{"generated_at":"2026-11-02T23:51:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-customer-experience-splunk-technical-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-customer-experience-splunk-technical-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-customer-experience-splunk-technical-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-customer-experience-splunk-technical-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-customer-experience-splunk-technical-leader"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":728236}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":728236},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}