{"id":3997878,"url":"https://alion.io/job/cisco-systems-customer-success-manager-3","title":"Customer Success Manager","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":283,"ghost_share":0.06,"stale_share":0.442,"repost_share":0.106,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T15:56:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the role\nAs a Customer Success Manager (CSM) at ThousandEyes (part of Cisco), you will own the strategic relationship, platform adoption, and net retention for a portfolio of commercial customers across North America. We are seeking a seasoned, proactive professional who thrives with autonomy, diagnoses account health using telemetry data, and collaborates seamlessly across sales and technical engineering teams to deliver measurable business outcomes. We actively welcome diverse backgrounds across enterprise software, technology consulting, healthcare IT, and financial services.\nWhat you'll do\nPortfolio & Renewal Ownership: Serve as the primary strategic partner for assigned accounts, driving platform adoption, customer health, and commercial renewal closure.\nProactive Risk Mitigation: Analyze usage telemetry to identify adoption blockers early and implement structured remediation safe plans before renewals are impacted.\nExecutive Value & Industry Alignment: Lead strategic business reviews with customer partners, translating technical capabilities into measurable business value and connecting use cases to broader industry trends and digital initiatives.\nExpansion Co-Selling: Partner with Account Executives and Technical Engineers (CAEs/TAMs) to uncover, qualify, and support growth opportunities across your portfolio.\nOnboarding & Enablement: Guide customer teams through structured onboarding to achieve rapid time-to-value and establish operational procedures.\nOperational Rigor: Maintain accurate renewal forecasting, account health documentation, and achievement tracking in CRM systems (Salesforce).\nMinimun Qualifications\nCustomer-Facing Experience: 4+ years of professional customer-facing experience in Customer Success, Account Management, or Technical Consulting within enterprise technology, SaaS, or IT services.\nPortfolio Ownership & Retention: Demonstrated ownership of a commercial Book of Business with direct accountability for customer retention, renewal execution, and churn reduction.\nProactive Execution & Autonomy: Proven ability to operate independently, prioritize competing deadlines, and lead cross-functional alignment across technical and commercial partners.\nBilingual Fluency: Fluent bilingual proficiency in English and Spanish (written and verbal), with experience supporting North American commercial clients.\nEducation: Bachelor’s degree or equivalent practical experience.\nPreferred Qualifications\nIndustry Domain Background: Experience in one or more of the following sectors: Enterprise SaaS/Cloud, FinTech/Financial Services, Healthcare IT/Medical Systems, Network Infrastructure/Observability, or Technology Consulting.\nData & Telemetry Acumen: Comfort analyzing product usage metrics, consumption trends, and telemetry to inform account strategy and proactively flag risk.\nCommercial & Co-Selling Motions: Experience navigating multi-stakeholder renewal discussions, objection handling, and cross-functional co-selling with Sales teams.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":3849,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-10T02:03:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-customer-success-manager-3","json_url":"https://alion.io/job/cisco-systems-customer-success-manager-3.json","meta":{"generated_at":"2026-11-12T19:30:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41077,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-customer-success-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3997878}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3997878},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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