{"id":3096566,"url":"https://alion.io/job/cisco-systems-customer-success-specialist-splunk","title":"Customer Success Specialist - Splunk","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":239,"ghost_share":0.046,"stale_share":0.498,"repost_share":0.092,"time_to_fill_p50_days":26,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":118000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T05:56:28Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Meet the Team\nThe Customer Experience team is focused on helping customers achieve long-term success with their Splunk investment by ensuring the technical health, performance, and adoption of their environments. The team works closely with customers and internal cross-functional partners, including Technical Support, Professional Services, Sales, Product Management, and Engineering, to deliver a seamless and value-driven customer experience. This is a highly collaborative, customer-focused team made up of technical specialists who combine platform expertise with strong relationship management skills. What makes this team exciting is the opportunity to influence customer outcomes directly, solve complex technical challenges, and act as a trusted advisor throughout the customer lifecycle.\nYour Impact\nAdvise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization. Deliver onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage. Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects, and conduct diagnostic health checks where needed. Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and ensure customers are informed about product changes, maintenance windows, and new feature availability in line with product roadmaps. Contribute to stronger customer relationships by translating customer needs into actionable insights for account teams and advocating internally to drive effective issue resolution. Participate in sales QBRs with customers (onsite and virtually) to review service levels, usage metrics and customer environment performance.\nMinimum Qualifications\n3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field\n3+ years of experience in an enterprise customer-facing role\nWorking knowledge of the Splunk Core Platform\nExperience with customer escalations, account management, and project coordination\nExperience with IT operations and technical infrastructure\nPreferred Qualifications\nSplunk Architect Certification, or willingness to obtain it within 3-6 months\nFamiliarity with Splunk-related products beyond the Core Platform\nStrong verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences\nAbility to work effectively with stakeholders across all levels, from individual contributors to senior leaders\nStrong customer service mindset with a proactive and solutions-oriented approach\nAbility to travel as required (20-30%)\nCommitted to deliver customer success excellence in an ever-changing landscape\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":3715,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-22T16:22:02Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.623,"p_room":0.9,"age_days":14,"expected_fill_days":26,"reasons":["seen:14","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-customer-success-specialist-splunk","json_url":"https://alion.io/job/cisco-systems-customer-success-specialist-splunk.json","meta":{"generated_at":"2026-11-03T08:50:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12582,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-customer-success-specialist-splunk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-customer-success-specialist-splunk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-customer-success-specialist-splunk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-customer-success-specialist-splunk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-customer-success-specialist-splunk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3096566}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3096566},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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