{"id":1209534,"url":"https://alion.io/job/cisco-systems-executive-assistant-vp-customer-experience-remote","title":"Executive Assistant, VP, Customer Experience (Remote)","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":293,"ghost_share":0.014,"stale_share":0.498,"repost_share":0.061,"time_to_fill_p50_days":16,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-6 – UTC-5","utc_offset_min":-6,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["San Jose, United States","Chicago, United States","Minneapolis, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":99300,"max":172800,"currency":"USD","period":"year","gross":null,"usd_annual":172800},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-30T00:51:48Z","board_verified":false,"closed_at":"2026-09-30T00:51:48Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"The application window is expected to close on: 10/01/2026This role can be performed from any location within the United States but strong preference for working CST or EST hours.\nMeet the Team\nThe GES Central Customer Experience team provides support to 130 customers across the Midwestern United States, leveraging the combined expertise of our Solution Design Architects, Customer Experience Managers, and Service Delivery Managers. Our mission is to drive exceptional customer satisfaction and product adoption by delivering best-in-class professional services that ensure our clients realize the full value of their Cisco investments. You will support one VP with the potential to add additional Director support.\nYour Impact\nYou will be extremely forward-thinking with a professional and approachable demeanor in all interactions; possess outstanding communication skills with all levels of staff, executives, customers, vendors; and good judgment.\nCalendar Management: Handles VP's calendar by prioritizing schedules and meetings. You may decide who gets on the principal’s calendar, which meetings are attended, and who can attend in their place.\nEvent Speaking Engagement Coordination: Handles a running list of VP’s engagements and works closely with communications team to ensure content needs are understood and set in motion so VP is prepared for each engagement.\nMeeting Planning and Organization: Assists VP in planning and organizing meetings by being responsible for the assembling of the agenda, location, meeting technology based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item list.\nTravel Briefing Preparation: Build travel packs for international trips as well as large domestic events such as Cisco Live, etc. This work includes combining all event information in addition to coordinated logistics of travel and also customer/team asks.\nCorrespondence/Approvals: Supports VP by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties and follows up to ensure accurate completion. Takes the initiative to resolve issues within specified policies and guidelines and provides mentoring to administrative community members on problem solving. Figures out when executive action is required and supplies a recommendation where appropriate.\nTravel and Expense Management: Responsible for making in-depth global travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to go above and beyond, working with the airlines directly to accommodate Global Services benefits for upgrades whenever they are available.\nSpecial Projects: Provides analytical support to assist executives on special projects. Research issues, analyzes problems, compiles data, and prepares reports.\nLarge Corporate Events: Prepare and brief itinerary as well as accompany VP for large Corporate Events such as GSX, where EA's are used for executive support.\nConfidentiality: Candidate will deal professionally with sensitive and confidential matters and materials.\nYou have experience providing support at the VP level. You take initiative, can handle a full desk with ease and thrive in a lively environment. You have high-energy with a passion for thinking bigger and broader than the role itself. This position requires strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions. You have outstanding attention to detail and the ability to handle confidential information. You enjoy a collaborative environment, are committed to improvement, solve problems and make decisions.\nMinimum Qualifications\n4+ years’ experience in administrative environment. A minimum of 2 years of experience supporting a principal who was at the director level or above.\nExpert level knowledge of Windows desktop computer applications: Outlook, Word, Excel, PowerPoint.\nExperience in calendar management, planning meetings and coordinating travel.\nExcellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients.\nPreferred Qualifications\nPast work experience in the high-tech industry is desired, prior Cisco experience preferred.\nAssociates degree \nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nMessage to applicants applying to work in the U.S. and/or Canada:\nThe starting salary range posted for this position is $99,300.00 to $131,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.\nU.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.\nU.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:\n10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees\n\n1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco\n\nNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees\n\nExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)\n\n80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next\n\nAdditional paid time away may be requested to deal with critical or emergency issues for family members\n\nOptional 10 paid days per full calendar year to volunteer\n\nFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.\nEmployees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:\n.75% of incentive target for each 1% of revenue attainment up to 50% of quota;\n\n1.5% of incentive target for each 1% of attainment between 50% and 75%;\n\n1% of incentive target for each 1% of attainment between 75% and 100%; and\n\nOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.\n\nFor non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.\nThe applicable full salary ranges for this position, by specific state, are listed below:\nNew York City Metro Area:\n$99,300.00 - $172,800.00Non-Metro New York state & Washington state:\n$92,000.00 - $141,800.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.\n** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.","description_format":"text","description_chars":9018,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Equity","Life insurance","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Network Equipment","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-25T03:01:22Z"},{"event":"close","at":"2026-09-30T00:51:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,384 · green card filings: 608","filings_12m":1384,"filings_prev_12m":1364,"green_card_filings_12m":608,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":172800,"is_top_pay":true},"html_url":"https://alion.io/job/cisco-systems-executive-assistant-vp-customer-experience-remote","json_url":"https://alion.io/job/cisco-systems-executive-assistant-vp-customer-experience-remote.json","meta":{"generated_at":"2026-10-19T06:07:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-executive-assistant-vp-customer-experience-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-executive-assistant-vp-customer-experience-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-executive-assistant-vp-customer-experience-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-executive-assistant-vp-customer-experience-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-executive-assistant-vp-customer-experience-remote"}]}