{"id":3096567,"url":"https://alion.io/job/cisco-systems-manager-major-incident-management-splunk","title":"Manager, Major Incident Management - Splunk","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":256,"ghost_share":0.031,"stale_share":0.473,"repost_share":0.094,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":154000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":257},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T01:56:33Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Meet the Team\nThe Major Incident Management (MIM) team leads the company’s highest-impact customer incidents. Incident Managers direct P0, P1, and qualified P2 responses from intake through recovery, closure, and post-incident follow-up. They coordinate Product, Technology, Support, and customer-facing teams while technical teams retain ownership of diagnosis and remediation. The team’s operating model keeps response work focused, accountable, and customer-centered across a global operation.\nYour Impact\nLead the readiness, performance, and development of the Major Incident Management team. Set the standards, coverage, and support Incident Managers need to direct effective responses at enterprise scale. Partner with regional stakeholders and global peers to stay close to operations, understand regional needs, and remove barriers to an efficient, consistent response. Coach Incident Managers, provide senior command during complex or high-risk incidents, and keep executives and customer-facing leaders informed about impact and recovery. Enable the team to coordinate an effective response and restore service in the incidents with the greatest impact on our customers and their experience.\nAs the manager of the team, you can expect to:\n· 8 or more years of progressive experience in major incident management, critical response, technical operations, SRE, cloud operations, technical program management, or a comparable enterprise technology function.\n· Demonstrated experience overseeing high-impact, ambiguous, and prolonged incidents involving multiple engineering, product, cloud, infrastructure, or security teams across regions.\n· Lead command and coordination for the company’s highest-impact customer incidents.\n· Connect Product, Technology, Support, and customer-facing teams through clear objectives, owners, priorities, and updates, while keeping diagnosis and remediation with technical teams.\n· Develop Incident Managers’ command capabilities through training, coaching, calibration, and consistent standards.\n· Partner with regional stakeholders and global peers to understand operating conditions, identify friction or coverage gaps, and improve response efficiency and consistency.\n· Strengthen global readiness and learning from incidents, focusing improvements on reliable service recovery where customer impact is greatest.\nMinimum Qualifications\n· 8 or more years of progressive experience in major incident management, critical response, technical operations, SRE, cloud operations, technical program management, or a comparable enterprise technology function.\n· Demonstrated experience overseeing high-impact, ambiguous, and prolonged incidents involving multiple engineering, product, cloud, infrastructure, or security teams across regions.\n· 3 years of direct people-management experience, including accountability for the performance and development of direct reports, and demonstrated experience coaching or calibrating incident commanders or other response leaders and improving incident-management standards, readiness, governance, or response quality.\n· Strong understanding of SaaS, cloud environments, distributed systems, observability, service dependencies, and operational signals used to assess customer impact and recovery risk.\n· Demonstrated ability to lead incident command with clear objectives, prioritized and sequenced workstreams, accountable owners, timely escalation, and accurate updates, and to build this rigor across a team through training, coaching, calibration, and reinforcement of incident-management standards.\n· Demonstrated ability to engage directly with customers during high-profile incidents, explain incident strategy, verified impact, recovery progress, risks, and next steps, and provide clear, fact-based reassurance that the response is progressing appropriately.\n· Sound judgment under pressure, executive presence, and customer focus, with the ability to communicate impact, risk, recovery progress, and uncertainty accurately.\n· Ability to influence without direct authority, resolve conflict, manage competing priorities, and turn complex technical conditions into clear decisions, owners, and follow-through.\nPreferred Qualifications\n· Experience with PIRs, root-cause analysis, RCMs, action plans, and measurable follow-up outcomes.\n· Bachelor’s degree in a technical, business, or related discipline, or equivalent practical experience.\n· Global enterprise software, cloud, security, observability, infrastructure, or Splunk operations experience\n· Incident.io or a comparable incident-management platform\n· ITIL Foundations or equivalent training;\n· Experience designing global coverage models, command scorecards, simulations, or capacity-management practices.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":5597,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-22T16:22:02Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":0.9,"age_days":11,"expected_fill_days":25,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-manager-major-incident-management-splunk","json_url":"https://alion.io/job/cisco-systems-manager-major-incident-management-splunk.json","meta":{"generated_at":"2026-10-31T11:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-manager-major-incident-management-splunk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-manager-major-incident-management-splunk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-manager-major-incident-management-splunk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-manager-major-incident-management-splunk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-manager-major-incident-management-splunk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3096567}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3096567},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}