MSP Partner Technical Manager - Splunk

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the team

Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.

Your impact

The Regional MSP Partner Technical Manager (PTM) plays a critical role in empowering Managed Service Providers (MSPs) to build, run, and scale successful Splunk-based managed services. You will champion technical and operational excellence across MSP architectures, focusing heavily on observability oriented offerings to directly influence partner-led business growth.

By co-developing innovative solutions that combine Splunk ITSI with Splunk Observability or AppDynamics, you will help our partners deliver exceptional value to their customers. Success in this role means fostering a thriving technical community and leading enablement initiatives to ensure long-term partner success across the South region.

What you will do

• Lead technical onboarding for MSPs, including architecture validation, infrastructure readiness, and operational model design to ensure smooth deployments.
• Review, validate, and optimize single-tenant and multi-tenant Splunk architectures across on-premises and cloud environments to enhance system performance.
• Develop observability oriented MSP offerings combining Splunk ITSI with Splunk Observability or AppD, serving as the regional subject matter expert.
• Guide MSPs in cost-optimized architecture choices to support the packaging and automation of their Splunk service offerings.
• Oversee architectural and operational assessments in collaboration with Splunk Professional Services to promote continuous improvement.
• Build and sustain a regional technical community by running monthly roundtables and knowledge-sharing sessions to foster collaboration.
• Deliver targeted technical enablement to address MSP capability gaps, uplifting engineering maturity and certification levels.
• Collaborate with cross-functional teams to ensure consistency with Splunk and Cisco architectures, frameworks, and go-to-market motions.

Minimum qualifications

• 5+ years of experience working directly with or for Managed Service Providers (MSPs) in a technical capacity, such as pre-sales engineering, solution architecture, partner enablement, or delivery.
• Experience deploying, configuring, or managing Splunk Cloud and Splunk Enterprise environments.
• Experience implementing or managing Splunk ITSI and Splunk Observability or AppDynamics.
• Experience delivering MSP operations, including technical onboarding and architecture validation.

Preferred qualifications

• Splunk Architect Certification or similar advanced technical certifications.
• Experience designing multi-tenant architectures and implementing cost-optimization strategies.
• Experience developing packaged managed service solutions or commercial technical offerings.
• Excellent presentation skills with the ability to translate complex technical concepts to diverse audiences.
• Strong ability to build collaborative relationships with external partners and internal cross-functional teams.
• Professional proficiency in Italian and/or French.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

For non-sales roles, employees may also be eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.