{"id":1165144,"url":"https://alion.io/job/cisco-systems-operations-engineer-unified-communications","title":"Operations Engineer - Unified Communications","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":175,"ghost_share":0,"stale_share":0.474,"repost_share":0.04,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1608},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"Python","optional":false},{"name":"TCP/IP","optional":false},{"name":"Incident Management","optional":true},{"name":"Linux","optional":true},{"name":"Rest API","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-24T02:19:39Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T05:26:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Team\nWebex Dedicated Instance provides enterprise-grade cloud calling and collaboration services built on Cisco collaboration technologies. As a Unified Communications Operations Engineer, you will be part of the engineering support organization responsible formaintainingservice health, resolving complex issues, and improving platform reliability.\nYou will work across the Cisco Technical Assistance Center (TAC), Site Reliability Engineering (SRE), Product Operations, and core engineering teams. Your focus will be diagnosing complex voice, video, signaling, media, and platform issues that require deeper technical analysis than standard customer support.\nYour Impact\nAct as the specialized Tier 2 engineering escalation point for Webex Dedicated Instance solutions, partnering closely with the Technical Assistance Center and development teams.\n\nAnalyze Session Initiation Protocol (SIP) signaling, Real-time Transport Protocol (RTP/RTCP) media flows, call-control behavior, DNS, routing, TCP/IP connectivity, and cloud service dependencies.\n\nTroubleshoot Cisco collaboration components, including Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Instant Messaging and Presence (IM&P), Expressway (Core/Edge), Cisco Unified Border Element (CUBE), and related Webex services.\n\nCorrelate application logs, platform diagnostics, alarms, packet captures, and service telemetry to identifyprobable root causes.\n\nReproduce issues in controlled environments and provide clear technical evidence to the Technical Assistance Center and engineering teams.\n\nCollaborate with Site Reliability Engineering (SRE), Product Operations, and Solution Architecture on defects, capacity concerns, recurring incidents, and reliability improvements.\n\nCreate and maintaintroubleshooting guides, knowledge articles, runbooks, and operational standards.\n\nAutomate repetitive diagnostic and data-collection activities using Python, Bash, application programming interfaces (APIs), Artificial Intelligenceor similar tools.\n\nCommunicate technical findings clearly to the Technical Assistance Center, leadership, engineering teams, and customer-facing teams, including customers and partners.\n\nMinimum Qualifications\nTwo or more years of experience in technical support, systems engineering, network engineering, Unified Communications operations, or a related field.\n\nPractical experience troubleshooting enterprise voice, video, Voice over IP (VoIP), or cloud collaboration platforms.\n\nAbility to interpret Session Initiation Protocol (SIP) call flows and troubleshoot Real-time Transport Protocol (RTP/RTPC) media behavior.\n\nExperience analyzing server or application logs and correlating events across multiple systems.\n\nPreferred Qualifications\nExperience with Webex or Cisco collaboration technologies, such as Cisco Unified Communications Manager (CUCM), Unity Connection (CUC), Instant Messaging and Presence (IM&P), Expressway, or Cisco Unified Border Element.\n\nExperience supporting cloud-hosted, managed-service, or large-scale enterprise environments.\n\nExperience in a Tier 2 or Tier 3 support, Technical Assistance Center, Network Operations Center, Site Reliability Engineering, or managed-servicesenvironment.\n\nFamiliarity with Linux administration, virtualization, monitoring, and distributed systems including virtualization (VMware)\n\nExperience with scripting or automation using Python, Bash, REST APIs, Artificial Intelligenceor similar tools.\n\nExperience with incident management, problem management, defect tracking, and formal root-cause analysis.\n\nCertifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional Collaboration (CCNP Collaboration), Cisco Certified Network Professional Enterprise (CCNP Enterprise), Cisco DevNet certification, or equivalent industry experience.\n\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":4686,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Government","AI Infrastructure","Log Analytics"],"lifecycle":[{"event":"open","at":"2026-09-24T02:19:39Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-operations-engineer-unified-communications","json_url":"https://alion.io/job/cisco-systems-operations-engineer-unified-communications.json","meta":{"generated_at":"2026-09-24T06:04:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}