{"id":619254,"url":"https://alion.io/job/cisco-systems-reverse-logistics-project-manager","title":"Reverse Logistics Project Manager","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":243,"ghost_share":0.008,"stale_share":0.461,"repost_share":0.058,"time_to_fill_p50_days":17,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4431},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-09T02:41:48Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Role Overview\nThe Reverse Logistics Project Manager leads the end-to-end product return lifecycle, from initial service request to final disposition (credit, scrap, or replacement). This role acts as the primary integrator across Customer Support, Engineering, Supply Chain, and Finance to ensure process efficiency, financial accuracy, and inventory integrity.\nKey Responsibilities\n1. Service Requests\nReview basic information on incoming service requests\nCreate and maintain function tasks\nAssign case owners\nRemind CQE (Customer Quality Engineer) about outstanding Engineering tasks\nCoordinate with Quality team on cases requiring failure analysis or root-cause investigation\n2. Return Requests\nCreate RMA Order Requests\nMaintain RMA# and Tracking# within the Service Request (SR)\nNotify Suppliers about returns\nRemind CMs to return units within the 60-day window\nServe as primary point of contact for CM logistics and Supplier Buyer coordination on return status\n3. Receive Requests\nProcess inventory transactions (check-in)\nPerform physical receiving and quantity verification\nCapture Serial/Lot numbers for received units\n4. Inspection & Billing Review\nReview supplier RMA service charges\nApprove billing\nIncorporate Quality/Engineering inspection findings into billing and disposition decisions\nWork with Supplier Buyers to validate and resolve billing/charge discrepancies\n5. Fulfillment Requests\nReview aging, stock levels, and business strategy\nCapture original pricing information\nCheck WMS (Warehouse Management System) review status\nDetermine whether replacement or credit is appropriate\n6. Closure & Notification\nNotify customers of replacements\nNotify customers of credit issuance\nNotify Project Managers of hold errors\nOversee SR status with CMs\nNotify Engineers of SR cancellations\n7. Retention & Scrap\nTrack and alert on aging timers\nTrigger RMA scrap workflows\nUpdate inventory and process financial write-offs\nQualifications\n5+ years in reverse logistics, supply chain, or RMA operations\nExperience with WMS, inventory management, and RMA/order tracking systems\nStrong cross-functional communication skills (Engineering, Quality, Suppliers, CMs, Finance)\nExperience coordinating with external partners such as Contract Manufacturers and Supplier Buyers\nDetail-oriented with strong organizational and follow-up skills\nOracle, ERP, Power BI\nPreferred Skills\nFamiliarity with billing/credit reconciliation processes\nExperience managing aging/timer-based escalation workflows\nAbility to manage multiple concurrent RMA cases across different stages\nExperience working with Quality/CQE teams on failure analysis or root-cause tracking\nPrior experience liaising with CMs or Supplier Buyers on logistics, cost, or contractual matters\nSiOps\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":3597,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Network Security","Unified Communications","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-10T18:38:53Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.662,"p_room":0.45,"age_days":29,"expected_fill_days":17,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-reverse-logistics-project-manager","json_url":"https://alion.io/job/cisco-systems-reverse-logistics-project-manager.json","meta":{"generated_at":"2026-10-09T03:33:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2431,"day_limit":5000,"remaining_today":2569,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-reverse-logistics-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-reverse-logistics-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-reverse-logistics-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-reverse-logistics-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-reverse-logistics-project-manager"}]}