Sales Operations Manager, Americas

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

ThousandEyes is looking for an Americas Sales Operations Manager to help shape how one of our most important growth regions operates, scales, and wins. This is a high-impact role at the intersection of strategy, data, people, process, and execution, where your work will directly influence how the Americas sales organization plans, prioritizes, and delivers results.

As the strategic operations partner to Americas Sales leadership, you will have a seat at the table in the decisions that shape the business-from forecasting and pipeline health to territory and account planning, quota and capacity planning, business reviews, and GTM strategy. You will turn complex business challenges into clear recommendations, scalable processes, and practical solutions that help our sales teams execute with greater focus and speed.

You will also lead and develop a team of Sales Operations professionals, building a high-performing team while partnering across Sales, Finance, Strategy, Compensation, Legal, Deal Desk, and Accounting. At the same time, you'll work closely with global Sales Operations teams to bring global strategy to life in the Americas and ensure the voice of the field influences how we operate globally.

Your Impact

• Strategic Partnership: Serve as the strategic Sales Operations partner and primary point of contact for Americas Sales leadership, providing insights, recommendations, and operational guidance to drive regional performance.
• Team Leadership: Lead, coach, and develop a team of Sales Operations Analysts, building a high-performing team while partnering across Sales, Finance, Strategy, Compensation, Legal, Deal Desk, Accounting, Salesforce, and other sales technology teams.
• GTM Execution: Translate global field strategy into effective Americas GTM execution through annual planning, territory planning, account alignment, quota planning, forecasting, pipeline health, business reviews, and revenue performance analysis.
• Operational Excellence: Lead operational initiatives and process improvements from strategy through implementation, adoption, and measurement to improve sales productivity, efficiency, data integrity, and the seller experience.
• Cross-Functional Collaboration: Act as a trusted operational advisor who turns complex business challenges into clear recommendations, scalable processes, and practical solutions that help sales teams execute with greater focus and speed.

Minimum Qualifications

• 8+ years of experience in Sales Operations, Sales Revenue Operations, Business Operations, or a similar function within a SaaS or technology company.
• 2+ years of people leadership or team lead experience, including demonstrated ability to coach, develop, and motivate team members.
• 2-3+ years of hands-on Salesforce CRM experience, including creating reports and dashboards.
• Experience supporting a B2B sales organization, including direct partnership with sales representatives and sales leaders.
• Experience with sales forecasting, pipeline management, revenue reporting, business performance analysis, annual sales planning, territory management, territory planning, account alignment, and quota planning.

Preferred Qualifications

• Demonstrated experience leading process improvements and operational initiatives that drive measurable business outcomes, from strategy through implementation, adoption, and measurement.
• Experience creating, maintaining, and enforcing Sales Rules of Engagement (ROE), sales compliance policies, governance processes, and booking policies.
• Experience with Salesforce administration, including user management, permissions, automation, and validation rules, and with sales technology and productivity tools such as Gong, Clari, Salesloft, or similar platforms.
• Strong understanding of SaaS sales and revenue metrics, including ARR, ACV, bookings, pipeline, forecast, renewals, and churn; advanced Salesforce reporting and dashboard creation; and strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, charts, and data analysis.
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear business recommendations; connect operational data to broader business outcomes; identify trends, risks, and opportunities; and influence decisions using data and sound business judgment.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.