{"id":4324407,"url":"https://alion.io/job/cisco-systems-senior-content-engineer-technical-documentation-generative-ai","title":"Senior Content Engineer – Technical Documentation & Generative AI","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":284,"ghost_share":0.063,"stale_share":0.447,"repost_share":0.106,"time_to_fill_p50_days":26,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Agile","optional":true},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T23:03:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Meet the Team:\nAt Cisco, our Technical Communications team plays a vital role in delivering clear, accurate, and user-centric technical content that helps customers successfully adopt and use our networking technologies.\nWe are a collaborative, forward-thinking global team of technical writers, content engineers, product managers, and engineering experts committed to transforming technical documentation through Generative AI, intelligent content solutions, and modern content engineering practices.\nJoin us to shape the future of AI-powered technical communication, drive content innovation, and create seamless documentation experiences for customers worldwide.\nYour Impact:\nAs a Senior Content Engineer, you will lead strategic content initiatives, champion AI-driven innovation, and establish scalable documentation practices that enhance content quality, efficiency, and customer experience.\nDefine documentation strategies, standards, workflows, and governance to ensure consistent, high-quality content.\nLeverage Generative AI and LLMs to automate workflows, improve content accuracy, and enhance efficiency.\nDesign scalable content solutions, optimize CMS platforms, and enable structured, reusable, AI-ready documentation.\nEstablish quality metrics and leverage analytics and customer feedback to improve content effectiveness.\nPartner with Engineering, Product Management, and stakeholders to align documentation with product roadmaps.\nLead complex documentation initiatives, optimize resources, and drive process improvements.\nGuide technical writers, share best practices, and champion AI tool adoption.\nInfluence content strategy and drive innovative, customer-focused documentation solutions.\nMinimum Qualifications (Must-Have Skills)\nWe are seeking 12+ years in Technical Writing, Content Engineering, or Technical Communications, with experience leading complex documentation initiatives.\nExpertise in content architecture, structured authoring, CMS, content reuse, and documentation governance.\nExperience documenting complex software or networking products, with a strong understanding of networking technologies.\nProven ability to lead cross-functional initiatives, define content quality metrics, mentor teams, and influence stakeholders.\nExperience with DITA, XML, Markdown, Git-based documentation workflows, or Docs-as-Code.\nExposure to content analytics, automated quality validation, personalization, and workflow automation.\nPractical experience with LLMs, prompt engineering, AI-assisted content creation, and quality validation, along with driving AI adoption, mentoring global teams, and promoting knowledge sharing.\nPreferred Qualifications (Good to Have)\nExperience mentoring global teams, conducting technical training, and leading organizational knowledge-sharing initiatives.\nFamiliarity with Agile methodologies, CI/CD workflows, API documentation, and digital transformation initiatives.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. 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