Service & Logistics Territory Manager

Meet the Team

The Territory Manager (TM) is a Service & Logistics (S&L) point of contact for a defined by a Territory and/or Customer group. The TM acts at a trusted advisor with peer groups in S&L to support their partners including but not limited to CX, Sales, Renewals, Customer Assurance, and TAC.

Your Impact

The TM will operate within the scope of relationship management, service capabilities, and optimizing services to:

• Be a trusted advisor to S&L partners service supply chain inquiries
• Deep knowledge expert of industry and geo-political impacts to Cisco supply chain
• Support partners through deal and renewal readiness
• Facilitate deal delivery readiness to mitigate risk for Cisco and Services & Logistics
• Support executive critical issues through coordination of supply chain resources to achieve agreeable outcomes
• Collaborate on building supply chain educational materials for partners and

delivering through scalable means including self-service

• Optimize existing services through partner engagement at appropriate time within

sales and renewal lifecycle to positively impact SOTP

• Collaborate on tool improvements in support of supply chain data required for

partner engagements

Minimum Qualifications

• 6+ years of experience working in a matrixed global supply chain with a focus on service and logistics.
• 5+ years of experience identifying problem areas and creating solutions that benefit customer satisfaction.
• 5+ years of experience in project management or program management.
• 3+ years of experience utilizing data analysis and forecasting tools to inform business decisions.
• 2+ years of experience managing and resolving customer escalations.

Preferred Qualifications

• Master's degree or professional certification in Project Management (e.g., PMP) or Supply Chain Management.
• 5+ years of experience in territory management and acting as an advisor to internal and external partners.
• Experience implementing process improvement strategies within a supply chain or logistics environment.
• Experience aligning operational goals with broader business objectives through strategic planning.
• Experience collaborating with cross-functional teams such as Customer Experience (CX), Sales, and Technical Assistance Center (TAC).

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.