{"id":2888283,"url":"https://alion.io/job/cisco-systems-software-engineer-media","title":"Software Engineer - Media","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":194,"ghost_share":0.015,"stale_share":0.552,"repost_share":0.057,"time_to_fill_p50_days":25,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":233000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7270},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Incident Management","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WebRTC","optional":false},{"name":"A/B Testing","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"ElasticSearch","optional":true},{"name":"GCP","optional":true},{"name":"GitHub Actions","optional":true},{"name":"GitOps","optional":true},{"name":"Grafana","optional":true},{"name":"Jenkins","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Prometheus","optional":true},{"name":"RAG","optional":true},{"name":"Redis","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-18T00:00:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T21:49:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Meet the Team\nThe Collaboration Technology Group is redefining the future of teamwork, building services that connect people effortlessly across devices, locations and time zones.\nOur team in Stockholm builds, runs, and continuously improves the core media platform services behind Cisco’s collaboration products, operating at global scale across numerous datacentres. We’re a passionate, collaborative team focused on real-time media reliability, innovation, and engineering excellence.\nYour Impact\nAs a Software Engineer in our Stockholm Webex Media (WxMedia) & SRE organization, you will bring new real-time media features to life and drive resolution for high-impact media platform escalations. You will combine Site Reliability Engineering practices with real-time media streaming architectures and modern agentic AI (reusable Skills, Model Context Protocol (MCP), and LLM tooling) to transform how we monitor, diagnose, and auto-remediate global media services handling billions of audio and video minutes.\nYour Impact\nMedia Escalations & Real-Time Reliability: Deep-dive troubleshooting for complex WxMedia platform issues, investigating packet loss, jitter, latency, audio/video degradation, and SIP/WebRTC signalling failures across hybrid cloud and bare-metal environments.\nTechnical Design & Architecture: Design and implement high-resilience software systems for AI-assisted observability, automated incident response, and self-healing cloud media infrastructure.\nAgentic Workflows & Tooling: Design, build, and maintain production-grade AI agents, MCP tool integrations, and deterministic evaluation pipelines for automated operational decision support.\n Telemetry & Insights: Implement ingestion and correlation pipelines across distributed logs, metrics, OpenTelemetry traces, change events, and runbooks to accelerate Mean Time to Detection (MTTD) and Resolution (MTTR).\n Safe Production Automation: Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows with meticulous safety, security, and quality guardrails.\n Reliability & Scalability Engineering: Partner with application and infrastructure teams to define SLIs/SLOs, handle error budgets, and lead investigation post-incident reviews (PIRs).\nMentorship & Collaboration: Mentor junior engineers, conduct thorough code reviews, establish engineering standards, and drive operational excellence across global development and operations teams.\nCross-Team Delivery: Manage priorities and timelines, communicate progress clearly, and work across teams to turn production needs into reliable software and AI-assisted capabilities.\nMinimum Qualifications\nBachelor’s degree + 8 years of related experience, Master’s + 6 years, or PhD + 3 years in Computer Science, Software Engineering, or a related technical field.\nExperience with media streaming or relevant protocols for real-time applications (e.g., RTP/RTCP, SRTP, WebRTC, SIP, SDP, RTSP, or HLS/DASH).\nExperience in some of SRE practices (e.g. SLI/SLO design, observability platforms (metrics/logs/traces), incident management, and automated root cause analysis (RCA))\nPreferred Qualifications\nExperience with public cloud platforms (AWS, Microsoft Azure, or Google Cloud).\nExperience with close-to-real-time systems and performance-sensitive code paths.\nComfort with incremental development, testing, and A/B testing in production.\nSteers AI effectively via context and prompt design.\nExperience building LLM pipelines, AI Agents, Model Context Protocol (MCP) servers/clients, RAG architectures, and evaluation frameworks.\nExperience with OpenTelemetry (OTel), Prometheus, Grafana, Splunk, ThousandEyes, or distributed tracing systems.\nExpertise in Terraform/IaC and GitOps/CI/CD pipelines (Jenkins, GitHub Actions, Harness).\nExperience implementing responsible AI guardrails, deterministic fallback logic, and policy-driven remediation engines.\nExperience with streaming and data platforms (Kafka, Redis, PostgreSQL, Elasticsearch/Vector DBs).\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":4844,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-20T00:59:40Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-software-engineer-media","json_url":"https://alion.io/job/cisco-systems-software-engineer-media.json","meta":{"generated_at":"2026-10-20T22:30:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26342,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-software-engineer-media"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-software-engineer-media"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-software-engineer-media"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-software-engineer-media\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-software-engineer-media"}]}