Software Engineer (Salesforce) (Hybrid)

This is a hybrid role with two or three days per week at Cisco’s RTP, NC office or at our San Jose, CA office.

Meet the Team

We are the Cisco GTM IT team, and we’re on a mission to power business success through AI-first innovation. By enhancing our Professional Services, Customer Success, and Resolve portfolios, we deliver technology-driven outcomes that matter. Join us in cultivating a culture of development where AI meets real-world impact.

Your Impact

• Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals.

• Implement and support Salesforce integrations with other internal and external systems.

• Develop and maintain Visualforce, Apex, and Lightning components.

• Manage the Salesforce development lifecycle, including testing, deployment, and maintenance of applications.

• Collaborate with business partners to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, fast-paced environment.

• Provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.

• Troubleshoot and resolve issues to ensure the Salesforce solution performs as expected.

• Know the latest with new Salesforce features and functionalities and provide recommendations for process improvements.

• Develop and maintain technical documentation, including solution design documents, technical specifications, and user guides.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field

• 6+ years of experience as a Salesforce Developer with a strong understanding of Salesforce architecture and best practices

• Experience in Salesforce technologies (Apex, LWC, Lightning Component Framework, SOQL) and configuration (workflows, validation rules, process builders, flows)

• Experience with Salesforce integration tools and APIs (e.g., REST, SOAP). system design, quality engineering and cross-system thinking

• Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) processes

• Experience with AI development tooling

Preferred Qualifications

• Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II)

• Experience with Salesforce Agentforce, Service Cloud, Sales Cloud, or other Salesforce products

• Knowledge of JavaScript, HTML, CSS, and other web technologies

• Experience with Agile/Scrum methodologies

• Solve complex technical problems and manage numerous projects independently, collaborating with teams and partners to achieve operational excellence.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.