{"id":3504670,"url":"https://alion.io/job/cisco-systems-solutions-architect-3","title":"Solutions Architect","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":243,"ghost_share":0.037,"stale_share":0.498,"repost_share":0.086,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":138100,"max":226000,"currency":"USD","period":"year","gross":null,"usd_annual":226000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"Apache Kafka","optional":true},{"name":"Apex","optional":true},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Digital Twin","optional":true},{"name":"GCP","optional":true},{"name":"Jira","optional":true},{"name":"MuleSoft","optional":true},{"name":"Service Desk","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-02T11:41:04Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. This role translates sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that drive operational efficiency, visibility, and SLA attainment.\nKey Responsibilities\nSolution Design & System Configuration\nTranslate business requirements into comprehensive functional compose, solution architectures, and user journeys across the global Service Supply Chain footprint.\nCompose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.\nBe responsible for the definition of end-to-end service lifecycle flows-including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.\nBusiness Process Optimization\nAnalyze end-to-end service supply chain, reverse logistics, and repair operations to identify process bottlenecks, cycle-time gaps, and automation opportunities.\nRecommend industry standard processes, workflow automations, and scalable system capabilities to improve operational efficiency and service level agreement (SLA) performance.\nImplementation & Enhancements\nLead functional configurations, end-to-end test execution (System Integration Testing [SIT] and User Acceptance Testing [UAT]), cutover planning, and production releases.\nConduct cross-system impact analyses, define regression test suites, and support global rollouts.\nMulti-Functional Collaboration\nPartner closely with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver unified E2E capabilities.\nCollaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.\nProduction Support & Operational Perfection\nTriage sophisticated functional and operational issues, perform structured Root Cause Analysis (RCA), and drive permanent corrective actions.\nHandle production incident queues and operational issues to ensure high platform availability and strict SLA compliance.\nDocumentation & Governance\nAuthor clear user stories, functional requirement documents (FRDs/FDDs), acceptance criteria, system interaction diagrams, and test scenarios.\nDevelop and maintain system configuration guides, business process maps, and Standard Operating Procedures (SOPs).\nEnsure strict compliance with enterprise IT controls, information security policies, audit standards, and formal change governance.\nData, Telemetry & Reporting\nGuide data validation, master data governance, and data reconciliation activities across disparate supply chain platforms.\nPartner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA turnaround time, depot yield, inventory velocity, carrier on-time delivery, warranty recovery).\nQualifications\nMinimum Qualifications\nEducation & Experience: Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or related field with 5+ years of relevant experience (or Master’s degree with 2+ years of experience).\nCore Functional Expertise:\n5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.\nStrong functional understanding of core aftermarket workflows: Return Merchandise Authorization (RMA), warranty/contract entitlement, depot repair operations, parts replenishment, scrap/harvest disposition, and reverse logistics.\nTechnical & Integration Skills:\nDemonstrable experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.\nSolid grasp of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.\nProficiency in data querying and analysis using SQL and relational data models.\nBusiness & Analytical Skills:\nSophisticated business process modeling and mapping skills.\nTranslate intricate business challenges into sophisticated, scalable technology solutions.\nPractical experience working in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.\nValidated hands on and knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).\nProfessional & Interpersonal Skills:\nStrong verbal and written communication skills to articulate technical concepts clearly to non-technical business customers.\nDetailed documentation subject area and analytical problem-solving approach.\nValidated adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.\nPreferred Qualifications\nExperience within high-tech, telecommunications, networking, or electronics hardware industries.\nExposure to integration middleware and event streaming platforms (e.g., Kafka, MuleSoft, AWS/GCP integration services, Tibco, EDI/B2B gateways).\nExperience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/Depot vendor systems.\nProficiency with enterprise project management and service desk tooling (Jira, Confluence, ServiceNow ESP).\nFamiliarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nMessage to applicants applying to work in the U.S. and/or Canada:\nThe starting salary range posted for this position is $138,100.00 to $196,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.\nU.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.\nU.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:\n10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees\n\n1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco\n\nNon-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees\n\nExempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)\n\n80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next\n\nAdditional paid time away may be requested to deal with critical or emergency issues for family members\n\nOptional 10 paid days per full calendar year to volunteer\n\nFor non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.\nEmployees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:\n.75% of incentive target for each 1% of revenue attainment up to 50% of quota;\n\n1.5% of incentive target for each 1% of attainment between 50% and 75%;\n\n1% of incentive target for each 1% of attainment between 75% and 100%; and\n\nOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.\n\nFor non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.\nThe applicable full salary ranges for this position, by specific state, are listed below:\nNew York City Metro Area:\n$138,100.00 - $226,000.00Non-Metro New York state & Washington state:\n$124,000.00 - $201,000.00* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.\n** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.","description_format":"text","description_chars":10363,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Equity","Life insurance","Parental leave","Restricted stock units","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-30T05:12:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1,384 · green card filings: 608","filings_12m":1384,"filings_prev_12m":1364,"green_card_filings_12m":608,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":263}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":226000,"is_top_pay":true},"html_url":"https://alion.io/job/cisco-systems-solutions-architect-3","json_url":"https://alion.io/job/cisco-systems-solutions-architect-3.json","meta":{"generated_at":"2026-11-02T12:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-solutions-architect-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-solutions-architect-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-solutions-architect-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-solutions-architect-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-solutions-architect-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3504670}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3504670},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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