{"id":3585275,"url":"https://alion.io/job/cisco-systems-technical-account-manager-thousandeyes-2","title":"Technical Account Manager | ThousandEyes","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":243,"ghost_share":0.037,"stale_share":0.498,"repost_share":0.086,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Guadalajara, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":151000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"AWS","optional":true},{"name":"Docker","optional":true},{"name":"Hyper-V","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"KVM","optional":true},{"name":"Python","optional":true},{"name":"VirtualBox","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T03:39:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Meet the Team\nCisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.\nThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.\nThe ThousandEyes Technical Account Manager (TAM) team serves as the strategic bridge between our cutting-edge network intelligence platform and our customers' most critical digital initiatives. We function as trusted advisors, proactively guiding global enterprises through complex technical landscapes to ensure they derive maximum value from our solutions. Our team thrives on a culture of collaborative problem-solving, where curiosity is celebrated and deep technical expertise is shared freely across the group. We are incredibly excited to welcome a new member who is passionate about delivering exceptional customer outcomes and thrives in an environment that values innovation and high-touch partnership.\nYour Impact\nAs a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption. You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities. By partnering with Engineering, Sales, product, and Customer Success teams, you will lead periodic business reviews and technical health check-ins to ensure our solutions align with evolving infrastructure goals and drive measurable value realization. Your work directly impacts customer retention and satisfaction, positioning you as a vital pillar in the continued growth and market influence of ThousandEyes.\nMinimum Qualifications\nBachelor’s degree with 7+ years of related experience, Master’s degree with 4+ years of related, or PhD with 1+ years of related experience. \nExperience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.\nExperience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.\nExperience administering Linux systems, including reading system logs and checking network connectivity.\nExperience with application and network performance analysis solutions.\nPreferred Qualifications\nAbility to communicate data-supported technical findings in writing and presentations, collaborate with remote teams, manage project tasks and deadlines, and learn unfamiliar technologies to solve technical problems.\nCisco CCNA or DevNet, or Cloud (AWS) certification.\nExperience with Cloud/SaaS software products.\nExperience with at least one virtualization platform: KVM, VMware, Hyper-V, or VirtualBox.\nExperience administering containers with Docker or Kubernetes.\nExperience troubleshooting authentication, permissions, or single sign-on in software services.\nExperience using Python or JavaScript to collect or analyze technical data or automate checks.\nExperience using an AI tool for a technical task, with the ability to explain the task, the output produced, and how the output was checked against source data or test results.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":4435,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-01T09:49:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":26,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-technical-account-manager-thousandeyes-2","json_url":"https://alion.io/job/cisco-systems-technical-account-manager-thousandeyes-2.json","meta":{"generated_at":"2026-11-03T04:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-technical-account-manager-thousandeyes-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-technical-account-manager-thousandeyes-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-technical-account-manager-thousandeyes-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-technical-account-manager-thousandeyes-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-technical-account-manager-thousandeyes-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3585275}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3585275},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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