{"id":3375578,"url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-10","title":"Technical Consulting Engineer","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":262,"ghost_share":0.027,"stale_share":0.462,"repost_share":0.08,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T03:08:55Z","board_verified":false,"closed_at":"2026-10-30T03:08:55Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity. At senior levels, the position manages increasingly complex and integrated solutions, operating in a highly complex technical environment that often requires deep, cross-product knowledge and systems-level thinking. The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, the position utilizes and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development.\nWhat You’ll Do:\nSupports premium offers and solution support\nIs a technical expert in more than one area and has clear understanding of entire solutions\nOperates independently on case resolution focusing on complex and diverse cases requiring in-depth evaluation & analysis and thinking beyond the fix to prevent future problems\nServes an as early adopter of processes/tools and helps drive TCE specific priorities\nImpacts within workgroup, shift, site, region as well as product\nApplies expert knowledge and experience with global customer issues, trends and patterns, and the customer experience to participate in proactive engagements with Engineering\nAdvises other TCEs on customer problems\nDevelops and helps team develop productive relationships with customers and takes ownership for customer success\nSubmits effective escalations with Engineering teams and advises peers on effective engagement with the Engineering teams\nMay act as a global TAC Sponsor to review and approve formal engineering escalations (e.g., BEMS, Jira submissions)\nProactively identifies and documents pervasive bugs and systemic issues within the technology domain\nMentors, develops and coaches others on bug quality, submission review, and other regional best practices\nProvides escalation support, and lab setup expertise. Builds shared and reusable lab setups and provides resolutions for errors and gaps\nInterprets technical documentation, functional specs, and RFCs and applies expected product behavior across industry standards\nLeverages advanced knowledge of software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions\nAdopts and encourages adoption of AI and automation tools to improve resolution speed and accuracy, productivity, and quality\nDevelops and disseminates intellectual capital (e.g., advanced diagnostics, automation workflows, and AI-assisted troubleshooting guides) that supports global reuse across internal teams, Global Delivery Partners, and customers\nActively adopts TAC Tools essential for solving TAC SRs as well as for TAC Efficiencies (e.g. docs, training, processes) and advocates their adoption within their teams\nFrequently liaises between team and Technology Owners, Technology Group Leaders, Senior Technical Talent and TAC Technical Leaders\nActs as a bridge between support and engineering strategy\nGuides peers in effective cross-functional engagement and actively mentors junior TCEs, contributing to their development and strengthening team performance through knowledge sharing and support Minimum Qualifications: Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience Expert level (e.g., CCIE) or equivalent relevant certification expected\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.","description_format":"text","description_chars":6089,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-28T02:35:12Z"},{"event":"close","at":"2026-10-30T03:08:55Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-10","json_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-10.json","meta":{"generated_at":"2026-10-30T05:34:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-technical-consulting-engineer-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-technical-consulting-engineer-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-technical-consulting-engineer-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-technical-consulting-engineer-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-technical-consulting-engineer-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3375578}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3375578},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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