{"id":3523808,"url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-13","title":"Technical Consulting Engineer","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":256,"ghost_share":0.031,"stale_share":0.473,"repost_share":0.094,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland","Portugal"],"countries":["PL","PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Ansible","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-31T15:15:55Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Meet The Team\nCisco ThousandEyes is transforming digital experiences for organizations and people everywhere. Our cloud platform provides a collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital experience. Our Customer Engineering team is dedicated to empowering customers by resolving performance monitoring challenges and providing deep technical expertise.\nYour Impact\nYou will serve as a primary technical point of contact, driving customer value through proactive engagement and complex problem resolution.\nResolve complex technical issues by performing deep-dive troubleshooting across network, application, and cloud service provider environments.\nLead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps.\nDrive continuous improvement by identifying workflows ripe for automation and contributing to the ThousandEyes customer support forum.\nParticipate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers.\nMinimum Qualifications\nBachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role.\nProven experience working in a customer-facing technical support organization.\nDemonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP).\nHands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning.\nProven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g., Kubernetes, Docker) and virtualization (e.g., KVM, VMware).\nPreferred Qualifications\nProfessional certifications such as CCNA, CCNP, CCIE, or DevNet.\nProficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis.\nExperience with infrastructure-as-code tools such as Ansible or Terraform.\nDemonstrated ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.\nStrong understanding of security, authentication, and SSO protocols within enterprise environments.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.","description_format":"text","description_chars":3187,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-30T13:18:46Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.55,"age_days":32,"expected_fill_days":25,"reasons":["conf:4","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-13","json_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-13.json","meta":{"generated_at":"2026-10-31T18:35:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29106,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-technical-consulting-engineer-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-technical-consulting-engineer-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-technical-consulting-engineer-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-technical-consulting-engineer-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-technical-consulting-engineer-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3523808}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3523808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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