{"id":960210,"url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-3","title":"Technical Consulting Engineer","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":253,"ghost_share":0.047,"stale_share":0.49,"repost_share":0.083,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":true},{"name":"Hyper-V","optional":true},{"name":"Java","optional":true},{"name":"Linux","optional":true},{"name":"Python","optional":true},{"name":"TCP/IP","optional":true},{"name":"VirtualBox","optional":true},{"name":"VMWare","optional":true},{"name":"Xen","optional":true}],"status":"live","first_seen_at":"2026-09-16T09:00:21Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-04T19:10:31Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Who We Are\nThe name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the \"network,\" which is now both public and private, has become a black box our customers cannot see or understand.\nOur Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.\nIn August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (\"FSO\") business.\nAbout The Role\nWe're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering Support team who is now part of Cisco TAC is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains.\nIf you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. This role will resolve customer technical challenges, collaborate directly with engineering to drive product quality, and leverage TAC AI capabilities, automation, and tools to deliver fast, scalable solutions. At senior levels, you will tackle complex, integrated cross-product architectures and mentor peers across the team.\nWhat You’ll Do\nProvide advanced technical expertise and leadership in solving complex, high-impact customer issues\nLead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content\nPartner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions\nGuide and mentor junior engineers, fostering technical growth and team development\nSubmit and manage effective critical issues, coach others on how to engage with Engineering and Product teams\nUse advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflow\nDrive serviceability, usability, and product improvement efforts through customer feedback and technical insights\nRepresent the support function in cross-functional meetings and customer engagements\nContribute proactively to digital transformation by creating scripts, automation tools, and reusable assets\nPromote ThousandEyes' culture of collaboration, innovation, and technical excellence\nTimely interaction with customers and internal teams requesting support via online-chat, email and phone\nActive participation in 24x7 Support Coverage model\nAdopts and encourages adoption of AI and automation tools to improve resolution speed and accuracy, productivity, and quality\nDevelops and disseminates intellectual capital (e.g., advanced diagnostics, automation workflows, and AI-assisted troubleshooting guides) that supports global reuse across internal teams, Global Delivery Partners, and customers\nQualifications\nA standout \"customer first\" attitude\nBachelor’s degree in Computer Science, or a related field (or equivalent experience)\n5-8 + years of experience in a technical support, engineering, or related customer-facing role\nExpert-level certifications (e.g. CCIE) or equivalent advance technical credentials preferred\nExperience with Cloud/SaaS software products is highly desirable\nFamiliar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP\nExperienced knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen\nExperience in security - authentication, permissions, SSO\nKnowledge of one computer languages and programming (Java, Python, XML, RESTAPI) frameworks are desirable\nExperience with the administration of Linux based Operations Systems a plus\nExperience in technical writing is a plus\nAbility to prioritize & complete tasks in a timely fashion\nAbility to communicate clearly and concisely to technical and non-technical users\nProven troubleshooting and problem-solving skills\nExpert in one or more technical domains; broad knowledge across ThousandEyes and networking technologies\nProficient in automation, programmability, orchestration, virtualization, and/or security\nReads and applies industry standards, RFCs, and architectural documents\nMentors team members and drives team goals into actionable initiatives\nInfluences product development through trends analysis and cross-functional collaboration\nRegional or global impact; regularly interacts with customers, leadership, and product teams\nLeads original and creative initiatives that are critical to organization success\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.","description_format":"text","description_chars":7778,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-16T09:00:21Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.555,"p_room":0.36,"age_days":48,"expected_fill_days":26,"reasons":["conf:3","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-3","json_url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-3.json","meta":{"generated_at":"2026-11-04T20:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31921,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-technical-consulting-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-technical-consulting-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-technical-consulting-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-technical-consulting-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-technical-consulting-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":960210}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":960210},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}