{"id":3582524,"url":"https://alion.io/job/cisco-systems-technical-consulting-engineer-5-years-collabvoip","title":"Technical Consulting Engineer | 5+ years, Collab(VoIP)","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":243,"ghost_share":0.037,"stale_share":0.498,"repost_share":0.086,"time_to_fill_p50_days":26,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T22:43:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Meet the Team\nThis team provides critically important support for our Collaboration and Contact Center customers, applying deep technical expertise to conduct advanced troubleshooting and resolve complex interaction challenges. We specialize in omnichannel architectures, voice, video, and platform integrations, handling technical problems across a broad range of deployment complexities. Operating in a highly integrated technical environment, the team collaborates with customers, partners, engineering, and internal collaborators to drive resolution, continuous improvement, and product quality.\nYour impact\nAs a Technical Consulting Engineer, you will serve as a technical guide dedicated to handling and resolving complex customer issues and supporting premium solution offers. You will drive customer success by building productive relationships, creating intellectual capital, and using AI-assisted automation to enhance resolution quality. Additionally, you will chip in to the team's growth through mentoring and strategic influence across teams.\nTechnical Problem Solving: Independently handle complex customer issues by building detailed lab setups to duplicate problems and submitting precise bug reports and critical issues to Engineering.\nCustomer Success Management: Build and maintain strong customer relationships, taking full ownership of their success and providing guidance on enhancement solutions.\nOperational Excellence: Develop scripts and documentation to build intellectual capital and use AI-assisted automation tools to increase the speed and quality of issue resolution.\nMinimum Qualifications\nBachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or equivalent professional experience.\nProfessional-level certification (e.g., CCNP Collaboration) or equivalent industry certification.\nProven proficiency in solving complex Contact Center environments, including call routing, IVR, and applications.\nStrong foundational knowledge of VoIP protocols (SIP, RTP) and cloud architecture concepts.\nStrong foundational knowledge of the OSI Model and TCP/IP protocols.\nPreferred Qualifications\nHands-on experience with Webex Contact Center (WxCC) or Cisco Unified Contact Center Express/Enterprise (UCCX/UCCE).\nWorking knowledge of cloud-native technologies, API solving (REST/JSON), and web-based applications.\nFamiliarity with Local Gateway (LGW), or SIP Gateway (SIP GW) devices.\nExperience using AI-based productivity tools to streamline technical investigations.\nProven track record to lead technical discussions, build lab environments for complex scenarios, and chip in to internal intellectual capital.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. 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