{"id":4106503,"url":"https://alion.io/job/cisco-systems-technical-systems-engineer","title":"Technical Systems Engineer","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":285,"ghost_share":0.049,"stale_share":0.474,"repost_share":0.091,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hardware","role_family":"Hardware","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AppDynamics","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:38:13Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T22:38:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Meet the Team\nThe Commerce Quote to Order team enables Cisco’s go-to-market strategy with an outstanding commercial platform, focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and Quote) Software solutions that handle $60+ billions of Cisco revenue. We handle substantial data with multiple flows, requiring versatile and hard-working engineers to solve the latest challenges and push technology forward. Our teams continuously iterate, solve problems, and collaborate to empower our customers and partners.\nYour Impact\nAs a Technical Systems Engineer with Commerce Product Management & Engineering (part of Cisco IT), You will be responsible for platform operations and lead the reliability, performance, and operational excellence of our Cisco Commerce Platform. In this role, you will be responsible for ensuring the high availability, scalability, and seamless execution of high-throughput transactional systems supporting Quote to Order system.\nYou will partner closely with software engineering, architecture, infrastructure teams to lead large-scale distributed commerce microservices, maintain detailed SLAs/SLOs, drive automation, lead incident response, and prepare our systems for peak transaction windows and quarter-end close cycles.\nResponsibilities:\nDrive end-to-end platform availability, reliability, and resilience across core commerce platforms\nActively participate during production incidents (P1/P2); coordinate multi-functional triage calls, perform rapid root-cause isolation, and implement recovery actions.\nEnsure operational readiness, load resilience, and enhanced support coverage for critical business events, high-volume booking periods, and fiscal quarter-end cutovers.\nInvestigation into complex multi-tier transaction failures across microservices, API gateways, enterprise service buses, and asynchronous messaging backends (Apache Kafka)\nLeverage APM and log aggregation tools (e.g., Splunk, AppDynamics) and derive relevant insights & platform improvements.\nDevelop automated health checks, anomaly detection routines, and self-healing automation scripts to remediate operational issues before they impact end users.\nEnsure timely and effective resolution of issues while maintaining a high level of customer satisfaction.\nDocument processes, resolutions, and recurring issues for knowledge management and training purposes\nMinimum Qualifications\nBachelor’s degree in Engineering with 6-7 years of significant professional experience.\n6+ years in Platform Operations, Site Reliability Engineering (SRE), Technical Systems Support, or Production Infrastructure Engineering.\n5+ years of operational experience supporting high-volume enterprise commerce platforms\nDeep understanding of microservices architecture, RESTful APIs, API Gateways, and event-driven architecture (Apache Kafka, JMS).\nScripting & Automation: Strong Python scripting skills for automation, synthetic monitoring, and system integration.\nUse AI to correlate events, transactions and generate insights for operational process and efficiency improvements.\nPreferred Qualifications\nExcellent English interpersonal skills to collaborate successfully with global teams.\nStrong Analytical and solving Skills.\nFamiliarity with Cisco Commerce architectures (e.g., CCW, CCW-R, Enterprise Agreement Workspaces etc).\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. 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