{"id":3923526,"url":"https://alion.io/job/cisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years","title":"Wireless Escalation Engineer ( Cisco Wireless engineering) | 8-12 years","company":{"id":90,"name":"Cisco Systems","domain":"cisco.com","url":"https://alion.io/company/cisco-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":283,"ghost_share":0.06,"stale_share":0.442,"repost_share":0.106,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Python","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T16:00:15Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Meet the Team\nCisco Enterprise Network Wireless and Cloud Escalations Team to support platforms that cover a $4B portfolio. Team represents highest point of escalation any Cisco customer & collaborates with cross-functional teams to resolve customer adoption barriers on priority. Team has rich history of WiFi expertise with team members part of IEEE, Patents, Authors, Industry known presenters and tech savvy engineers.\nYour Impact\nAs a Wireless Escalation engineer, you will be handling sensitive customer escalations and work closely with Engineering in troubleshoot, debugging, different areas of Industry leading Cisco Wireless products including Wireless LAN Controller, Access Points.\nYou will spearhead customer success and provide voice of the customer back to the development team to drive product and customer satisfaction improvements.\nIncrease test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation.\nResponsibilities\nYou dedicate 70% of your time to operational responsibilities:\nReview and analyze escalation requests to facilitate and triage resolution paths.\nResponsible for identifying/resolving technical issues across Cisco Systems Inc Wireless full-stack solution.\nIncludes Wireless, Routing, Switching, Application domain.\nPerform on-site engagement for top severity issues where required.\nNavigate diligently through demanding technical/business situations and drive varied functional teams towards a technical solution. Maintain an empathetic and determined approach to all raised issues.\nBuild a systemic approach to remediate recurring problems (scripting, data analysis)\nMaintain a professional profile, both technically and politically, within incident management\nYou dedicate 20% of your time to professional development\nYou focus on achieving technical certifications, developing programming/ scripting skills\nYou attend and represent Cisco Wireless at industry meetups, webinars, and conferences\nYou stay updated on networking standard methodologies and competitor solutions\nExplore new tools and investigate advancements in the field of technology\nYou dedicate 10% of your time to contribute to expert-level documentation\nYou use the knowledge gained from day-to-day work to provide in-depth documentation to build the internal knowledge base.\nYou articulate interesting issues/projects to Support and other Cisco Systems Inc Business Units.\nMinimum qualifications\nBachelor’s degree in computer science, Computer/Software/Electrical Engineering, or a related major + 8+ years related experience\nStrong understanding of network infrastructure and network hardware and software\nAbility to implement and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.\nExperience with Switching/Routing Technology based on Cisco: Catalyst 9000 series, Cisco Catalyst Center, ISE, Wireless Lan Controller\nExcellent written and verbal communication, interpersonal and presentation skills, Good analytical skills.\nAbility to work indecently while responding to changing business and technical conditions with Crisis management and leadership skills\nAutomation / Programming: Python\nPreferred Qualifications\nMaster’s degree in computer science, Computer/Software/Electrical Engineering, or a related major + 8 to 9 years related experience\nCCIE level on network infrastructure and network hardware and software\nExperience with Switching/Routing Technology based on Cisco: Catalyst 9000 series, Cisco DNA Center, Cisco SD-Access, ISE, Wireless Lan Controller\nIndustry standard professional certification like CCIE, CWNE GCP, AWS certification is highly desirable but not mandatory\nAble to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.\nExcellent written and verbal communication, interpersonal and presentation skills, Good analytical skills.\nAbility to work indecently while responding to changing business and technical conditions with Crisis management and leadership skills\nProven planning, prioritization, and organization skills\nAutomation / Programming: Python, AI/ML is highly desirable.\nWhy Cisco?\nAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.\nFueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.\nWe are Cisco, and our power starts with you.\nDisclaimer\nTo ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:\nbe in direct response to an application you have submitted through the company career site\nbegin with screening or an interview\noriginate from a Cisco email address, and\nbe conducted across email, phone, or WebEx\nCisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.\nIf you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.","description_format":"text","description_chars":6292,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Unified Communications","Endpoint Security","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-07T17:07:17Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/cisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years","json_url":"https://alion.io/job/cisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years.json","meta":{"generated_at":"2026-11-13T20:46:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":90},"rest":"https://alion.io/mcp/rest/get_company?id=90"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3923526}},{"tool":"search_jobs","arguments":{"company":"cisco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3923526},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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