# Wireless Escalation Engineer ( Cisco Wireless engineering) | 8-12 years

Meet the Team Cisco Enterprise Network Wireless and Cloud Escalations Team to support platforms that cover a $4B portfolio. Team represents highest point of escalation any Cisco customer & collaborates with cross-functional teams to resolve customer adoption barriers on priority. Team has rich history of WiFi expertise with team members part of IEEE, Patents, Authors, Industry known presenters and tech savvy engineers. Your Impact As a Wireless Escalation engineer, you will be handling sensitive customer escalations and work closely with Engineering in troubleshoot, debugging, different areas of Industry leading Cisco Wireless products including Wireless LAN Controller, Access Points. You will spearhead customer success and provide voice of the customer back to the development team to drive product and customer satisfaction improvements. Increase test efficiency and effectiveness through review of customer found issues and application of appropriate test approach, technology, tools, and innovation. Responsibilities You dedicate 70% of your time to operational responsibilities: Review and analyze escalation requests to facilitate and triage resolution paths. Responsible for identify

- **Id**: 3923526
- **Url**: <https://alion.io/job/cisco-systems-wireless-escalation-engineer-cisco-wireless-engineering-8-12-years>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-15T05:54:39Z
- **Board verified**: yes
- **Days open**: 9
- **Description format**: text
- **Description chars**: 6292
- **Description truncated**: no
- **Benefits**: Professional development
- **Relocation offered**: no
- **Industries**: Network Security, Unified Communications, Endpoint Security, Observability & APM

## Company

- **Id**: 90
- **Name**: Cisco Systems
- **Domain**: cisco.com
- **Url**: <https://alion.io/company/cisco-systems>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 85
- **Open postings**: 272
- **Ghost share**: 0.04
- **Stale share**: 0.46
- **Repost share**: 0.103
- **Time to fill p50 days**: 26
- **Computed at**: 2026-11-15T07:52:55Z

## Technologies

- **Incident Management** — Optional: no
- **Python** — Optional: no
- **Wi-Fi** — Optional: no
- **AWS** — Optional: yes
- **GCP** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 9

## Requirements

- **Experience years min**: 8
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-11-07T17:07:17Z

## Liveness

- **Score**: 57
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 0.9
- **Age days**: 9
- **Expected fill days**: 26
- **Reasons**: conf:1, stale_co, velocity, win:mid, comp:brand
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.