{"id":2128611,"url":"https://alion.io/job/cisive-account-director","title":"Account Director","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":131000,"max_usd":243000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":493},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T11:51:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\n\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\n\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\n\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\n\nStay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.\n\nJob Summary\nThe Account Director is responsible for leading and expanding Cisive’s most strategic and complex client relationships. Acting senior level point of contact for assigned accounts, this role drives long-term client satisfaction, program performance, and revenue growth. The Account Director collaborates cross-functionally to shape and deliver high-impact solutions, manage large-scale initiatives, resolve escalations, and ensure that all contractual, operational, and performance expectations are met or exceeded.\nSuccess in this role requires exceptional communication, strategic thinking, executive-level relationship management, and the ability to influence outcomes across multiple internal teams in a fast-paced environment.\nDuties and Responsibilities\nLead a portfolio of high-value enterprise accounts at a strategic level to ensure satisfaction, retention, and long-term partnership growth.\n\nUsing required documentation and in accordance with the Salesforce Queue Policy, clearly present spec changes, IT issues, and strategic projects to IT and Change Management via Salesforce.\n\nOversee and monitor IT projects and enhancements in Salesforce (and other ticketing platforms) and Target Process; manage timelines, ETAs, and communication with internal teams and client stakeholders.\n\nCoordinate cross-functional engagement (IT, Ops, Client Services, Product, Compliance) to meet or exceed client expectations and drive continuous improvement.\n\nWork closely with Client Services leadership to ensure program success, proactively address issues, and communicate account changes through regular calls and written updates.\n\nSchedule and facilitate regular executive-level calls to discuss program health, best practices, product innovation, performance metrics, and strategic initiatives.\n\nProvide client-specific guidance and training for new and existing CSRs to ensure consistent service delivery.\n\nConduct comprehensive annual account reviews, including full spec audits, enhancement recommendations, proposals, YOY analysis, SLA performance evaluation, and contract adherence assessments.\n\nPrepare and deliver Quarterly Business Review (QBR) presentations including program performance data, business insights, pending initiatives, and industry trends.\n\nEnsure that QBR documents and notes are uploaded to Salesforce and the Wiki in a timely manner.\n\nOversee the accuracy, completeness, and ongoing maintenance of all account documentation within the Wiki (specs, fee schedules, workflows, etc.).\n\nIdentify and execute upsell and cross-sell opportunities aligned to client needs and Cisive’s strategic goals.\n\nMonitor SLAs and ensure all contractual commitments are met; drive remediation plans when required.\n\nPrepare monthly and other required reporting in alignment with business requirements.\n\nLead contract renewal cycles, partnering with internal stakeholders on pricing, scope, and terms.\n\nPerform other duties as assigned.\n\nMinimum Qualifications\nHigh School Diploma or equivalent required.\n\nBachelor’s degree preferred; 7-10 years of progressive experience in account management or related strategic client-facing roles required.\n\nHealthcare experience strongly preferred.\n\nProven experience managing enterprise-level or highly complex client relationships.\n\nDemonstrated ability to communicate, present, and influence credibly and effectively with executive audiences.\n\nExperience delivering consultative, client-focused solutions that address evolving business needs.\n\nProven ability to manage multiple high-impact projects simultaneously with strong attention to detail.\n\nExcellent listening, documentation, and executive presentation skills.\n\nExceptional verbal and written communication skills.\n\nSelf-motivated, results-driven, and highly accountable.\n\nStrong relationship-building skills with integrity, reliability, and professional maturity.\n\nAbility to prioritize and manage competing demands.\n\nStrong critical thinking and problem-solving abilities.\n\nExcellent time and project management skills with strict adherence to deadlines.\n\nExpertise with Microsoft Office Suite, Google Apps, Salesforce, and help desk or project tracking software.\n\nWorking conditions\nThis job operates in a professional office environment or remotely. This role routinely uses general office equipment.\nPhysical requirements\nAbility to communicate clearly and exchange accurate information constantly.\n\nConstantly operates computer, keyboard, copy machine, phone, and other general office equipment.\n\nAbility to occasionally move objects up to 10 lbs.\n\nDirect reports\nNone.","description_format":"text","description_chars":5384,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-10-09T00:45:43Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":12,"expected_fill_days":23,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisive-account-director","json_url":"https://alion.io/job/cisive-account-director.json","meta":{"generated_at":"2026-10-20T20:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23831,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1908332},"rest":"https://alion.io/mcp/rest/get_company?id=1908332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisive-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisive-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisive-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisive-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisive-account-director"}]}