{"id":1491800,"url":"https://alion.io/job/cisive-candidate-experience-representative","title":"Candidate Experience Representative","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1355},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-09-30T20:59:35Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\n\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\n\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\n\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\n\nStay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.\n\nThe Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.\nThe candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.\nResponsibilities:\nHandle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.\n\nPartner with peers and supervisor to monitor and maintain coverage of all contact streams.\n\nAchieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.\n\nPartner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.\n\nMaintain accurate record of contacts and interactions.\n\nMust be able to maintain applicant/client privacy in compliance with all applicable laws.\n\nCreate positive relationships with contacts to ensure satisfaction and retention.\n\nQualifications:\nMinimum of 2 years of customer service experience strongly preferred.\n\nMinimum of 2 years of working in a call center environment preferred.\n\nKnowledge of Microsoft Office Suite required, proficiency in Excel preferred.\n\nAble to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.\n\nGraduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college\n\nAbility to work night shift or shifting schedules\n\nRequired Skills:\nExcellent written and verbal communication skills.\n\nExcellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames.\n\nSelf-motivated and proactive in approach to issue/ dispute resolution.\n\nAdaptable to office and home office environments.\n\nDemonstrated ability to organize and manage multiple priorities.\n\nDemonstrated problem analysis and resolution skills.\n\nClient-focused","description_format":"text","description_chars":3121,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Virtual Events","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:53:35Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.627,"p_room":0.55,"age_days":28,"expected_fill_days":22,"reasons":["conf:8","win:tail","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisive-candidate-experience-representative","json_url":"https://alion.io/job/cisive-candidate-experience-representative.json","meta":{"generated_at":"2026-10-02T02:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2980,"day_limit":5000,"remaining_today":2020,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}