{"id":1491798,"url":"https://alion.io/job/cisive-client-service-representative","title":"Client Service Representative","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-15T02:02:36Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":72},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\n\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\n\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\n\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\n\nStay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.\n\nTheClient Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience.\nThe candidate must be willing to HYBRID work arrangement in Quezon City, following a NIGHT SHIFT schedule.\nResponsibilities:\nHandle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.\n\nEnsure client orders and information requests are delivered on time and that Service Level Agreements are met.\n\nEscalate issues/questions to appropriate internal resources.\n\nEfficiently partner with internal teams to solve client requests.\n\nFully proficient in all internal Cisive systems and Internal SOPs\n\nFully proficient in client facing systems and client SOPs\n\nBasic product knowledge\n\nOther assigned tasks on an as-needed basis\n\nComplete required training as assigned\n\nQualifications:\nMinimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.\n\nBackground Screening and/or pre-employment screening experience strongly preferred.\n\nHigh School Diploma or equivalent required; Secondary education degree strongly preferred.\n\nSelf-motivated and proactive.\n\nGood problem solving and analytical skills.\n\nExcellent written and verbal communication skills.\n\nAbility to multi-task, prioritize and make sound business decisions.\n\nProficiency in Microsoft Office required.\n\nSalesforce experience a plus.\n\nAbility to work independently and as part of a larger team.\n\nEnthusiastic about loving our clients and having the honor to work with their team.\n\nGoal Oriented.","description_format":"text","description_chars":2647,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Virtual Events","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:53:35Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.388,"p_room":0.28,"age_days":73,"expected_fill_days":23,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/cisive-client-service-representative","json_url":"https://alion.io/job/cisive-client-service-representative.json","meta":{"generated_at":"2026-11-15T18:06:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1908332},"rest":"https://alion.io/mcp/rest/get_company?id=1908332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisive-client-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisive-client-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisive-client-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisive-client-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisive-client-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1491798}},{"tool":"search_jobs","arguments":{"company":"cisive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1491798},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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