{"id":4013602,"url":"https://alion.io/job/cisive-client-services-executive","title":"Client Services Executive","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T11:29:34Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T11:29:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\nOur Values\nIntegrity First: We uphold the highest ethical standards in everything we do.\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\n Stay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.\nScope of Position\nThe Candidate Experience Representative II is responsible for delivering exceptional customer service and technical support to Cisive clients, vendors, and applicants. In this dual role, the incumbent will assist users with a wide range of queries, technical issues and directional support related to Cisive systems and platforms. This position reports to the Supervisor, Candidate Experience based in Penang.\nEssential Job Duties\nHandle inbound calls in a professional and timely manner.\nSupport applicants through live chat by providing assistance with the Cisive portal and related processes.\nIdentify escalated technical issues and appropriately route to the IT department for further investigation and resolution. Maintain departmental logs and prepare month-end statistics reports, as well as support ad hoc client-facing projects.\nProvide feedback to departmental management regarding user, client and applicant issues\nCollaborate closely with the infrastructure team to stay informed of technical updates and system changes that may impact clients\nConduct research activities by collecting, analyzing and evaluating information from various sources and media.\nEducation & Qualification Requirements\nBachelor degree and above or equivalent required.\n1-year prior experience in customer service role, or call center environment preferred\nRequired Skills:\nExcellent interpersonal skills including a demonstrated ability to quickly build rapport and respond to clients/users/applicants by identifying and exceeding their expectations\nDemonstrated ability to navigate computer applications and learn new computer programs\nProficient problem solving and conflict management skills\nExcellent verbal and written communication skill with strong attention to detail\nProven ability to multi-task and prioritize\nExperience working in a fast-paced environment\nProficiency in basic Excel preferred\nProficient in English and Mandarin - need to be able to read and translate both Simplified Chinese and Traditional Chinese documents and communicate with counterparts in Hong Kong, China, Taiwan as well as other English speaking markets\nBasic research skills\nMeasurements of Success\nNormal hours of work will be 9 hours per day including one-hour meal break, on the roster schedule from 9 am to 9 pm including weekday, weekend and public holidays. The roster schedule will be changed as per business needs and according to the US time zone.\nEstablish solid working relationships with business partners, including employees, leaders and corporate operations teams.\nWork across divisions to accomplish local and corporate objectives.\nMaintain a high level of self-motivation and enthusiasm in the research aspects with great exposure to different industries.","description_format":"text","description_chars":3807,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Testing, Inspection & Certification"],"lifecycle":[{"event":"open","at":"2026-11-10T11:29:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T13:00:41Z"},"pay":null,"html_url":"https://alion.io/job/cisive-client-services-executive","json_url":"https://alion.io/job/cisive-client-services-executive.json","meta":{"generated_at":"2026-11-10T13:00:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1908332},"rest":"https://alion.io/mcp/rest/get_company?id=1908332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcisive-client-services-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcisive-client-services-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcisive-client-services-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cisive-client-services-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcisive-client-services-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4013602}},{"tool":"search_jobs","arguments":{"company":"cisive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4013602},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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