{"id":1491803,"url":"https://alion.io/job/cisive-credentialing-specialist-i","title":"Credentialing Specialist I","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US","PH"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":123},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-09-30T00:53:35Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nAt Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.\nOur Values\nIntegrity First: Integrity guides every choice we make and every interaction we have. Whether working with colleagues or clients, we act with honesty, transparency, and accountability. We foster a culture of trust, respect, and ethical responsibility across our organization.\nInnovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.\nWin Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.\nCustomer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.\nStay One Step Ahead: We proactively seek knowledge that helps us-and our clients-stay ahead of the curve.\nJob Summary\nThis role is responsible for executing credentialing and licensing research, data validation, and compliance checks that support LicenseManager Pro and SanctionCheck operations. Specialists progress through four levels (I-IV) with increasing independence, cross-functional expertise, and mentorship responsibilities.\nIn addition to core credentialing work, this role must be able to handle data entry across multiple units and be cross trained in various processes to serve as a flexible resource based on evolving business needs. This role provides the opportunity to build a broad range of skills while contributing to different areas of the organization.\nFor candidates hired into Global Shared Services Philippines, onsite work in Quezon City with a shifting schedule is required.\nDuties and Responsibilities\nSupport the team by demonstrating proficiency in data management and assisting with foundational knowledge and skills across processes that connect to related departments.\nContribute to the evolving needs of the business by exhibiting flexibility and adaptability in performing a variety of tasks across multiple workflows.\nReview and analyze documentation provided by vendors, regulators, and professional boards.\nResearch, verify, and input credentialing/licensure information according to client requirements.\nLearn and apply compliance standards and regulatory rules to ensure data accuracy.\nMonitor and track case progress, escalating complex issues when appropriate.\nDocument findings and maintain detailed case notes for leadership review.\nSupport quality assurance through structured training and performance standards.\nMentor and support peers at higher levels, providing task coordination and workflow guidance (Level III/IV).\nMinimum Qualifications\nHigh school diploma or equivalent required; associate or bachelor’s degree preferred, for specific levels.\nStrong attention to detail and ability to follow structured processes.\nDemonstrated ability to navigate the internet for research activities.\nExperience in background screening, credentialing, or compliance research preferred.\nProficiency with Microsoft Office Suite and case management systems.\nStrong written and verbal communication skills.\nAbility to multitask, meet deadlines, and work in a fast-paced environment.\nProgression through Levels II-IV requires demonstrated proficiency, initiative, and peer support contributions.\nLevels\nCredentialing Specialist I\nOverview:\nEntry-level role focused on learning the foundational workflows of LicenseManager Pro and SanctionCheck.\nWorks under close supervision while building familiarity with platforms, policies, and client expectations.\nKey Responsibilities:\nComplete assigned credentialing tasks with direct oversight from senior peers or Supervisor.\nLearn and follow structured workflows and quality review processes.\nParticipate actively in training sessions, applying feedback to improve accuracy and speed.\nEscalate complex or unclear cases for review rather than attempting independent resolution.\nDemonstrate consistent attendance, reliability, and willingness to learn.\nSkills:\nBasic research skills and attention to detail.\nAbility to follow structured processes.\nEmerging computer and data-entry proficiency.\nReceptive to coaching and training.\nCredentialing Specialist II\nOverview:\nBuilds upon foundational skills to manage a wider variety of cases independently.\nExpected to consistently meet productivity and accuracy benchmarks across multiple products.\nKey Responsibilities:\nHandle credentialing and sanction checks with minimal supervision.\nApply policies and procedures confidently across different case types.\nMaintain accuracy while multitasking and meeting client deadlines.\nIdentify and escalate recurring issues or workflow gaps.\nSupport newer Specialists by informally sharing tips and best practices.\nSkills:\nStrong multitasking and organizational skills.\nIntermediate platform and workflow knowledge.\nReliable time management and ability to meet service-level agreements.\nClear written communication skills for case documentation.\nCredentialing Specialist III\nOverview:\nRecognized as an experienced resource with cross-functional expertise across LicenseManager Pro and SanctionCheck.\nTrusted to resolve complex cases independently and contribute to process improvements.\nKey Responsibilities:\nInvestigate and resolve complex or unusual cases without supervisory intervention.\nMentor Specialists I and II, supporting their training and development.\nPartner with Supervisors and Quality team to identify process gaps and recommend improvements.\nProvide feedback on workflow efficiency and case-handling best practices.\nServe as a peer leader, modeling consistency in performance and professionalism.\nSkills:\nAdvanced workflow knowledge and investigative skills.\nProblem-solving and decision-making abilities.\nStrong interpersonal and mentoring skills.\nAbility to adapt to new processes, tools, and client needs quickly.\nCredentialing Specialist IV\nOverview:\nSubject matter expert and peer mentor who supports leadership in driving performance standards across the team.\nBalances independent case work with responsibility for peer mentorship, task coordination, and trend tracking.\nKey Responsibilities:\nMentor and coach peers across all levels to improve performance and quality.\nCoordinate daily task assignments, ensuring balanced workload distribution.\nTrack performance trends and provide informal peer-to-peer accountability.\nPartner with Supervisors on quality assurance, performance tracking, and process documentation.\nAct as escalation point for peers when complex cases arise, providing guidance before issues are elevated to leadership.\nContribute to a positive, high-performance culture by modeling ownership and accountability.\nSkills:\nExpert workflow knowledge across LicenseManager Pro and SanctionCheck.\nPeer mentorship, coaching, and team coordination.\nStrong data awareness with ability to identify performance trends.\nHigh emotional intelligence, able to influence without formal authority.\nAdvanced problem-solving and independent judgment.\nWorking conditions\nThis job operates in a professional office environment or remotely. This role routinely uses general office equipment.\nPhysical requirements\nAbility to communicate clearly and exchange accurate information constantly.\nConstantly operates computer, keyboard, copy machine, phone, and other general office equipment.\nAbility to occasionally move objects up to 10 lbs.\nDirect reports\nNone.","description_format":"text","description_chars":7772,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Virtual Events","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:53:35Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.508,"p_room":0.36,"age_days":41,"expected_fill_days":23,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-09-30T05:36:12Z"},"pay":null,"html_url":"https://alion.io/job/cisive-credentialing-specialist-i","json_url":"https://alion.io/job/cisive-credentialing-specialist-i.json","meta":{"generated_at":"2026-09-30T05:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3962,"day_limit":5000,"remaining_today":1038,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}