{"id":1491793,"url":"https://alion.io/job/cisive-desktop-support-associate","title":"Desktop Support Associate","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Outlook","optional":false},{"name":"OWASP Top 10","optional":false},{"name":"PowerShell","optional":false},{"name":"Qualys Cloud Platform","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-02T02:52:58Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nWork Requirements:\nThis is a hybrid model role, requiring employees to work from the office 2 days per week. \nWork Location - New Delhi\nThe position follows a five-day workweek, Monday through Friday. Flexible Working Hours.\nDesktop Support Associate\nKey Technical Skills\nOS Support: Windows 11, macOS, Windows Server fundamentals\nHardware Troubleshooting: Laptops, desktops, Mobile Devices, printers, peripherals - Setup, configuration, and diagnosis\nActive Directory & Networking: User account management, Group Policy basics, DNS/DHCP fundamentals, TCP/IP troubleshooting\nEndpoint Management Tools: Microsoft Intune, SCCM, or similar MDM tools\n Ticketing Systems: HelpDesk, ServiceNow, Jira Service Desk, or similar (incident/request management)\nEmail & Collaboration Tools: Outlook, M365 suite, Teams troubleshooting\nRemote Support Tools: GoToAssist and Remote Desktop\nImaging & Deployment: OS imaging, application packaging/deployment\n Basic Security Practices: Antivirus/EDR tools (e.g., CrowdStrike, Rapid7), patch management, encryption (BitLocker)\nVPN & Remote Access: Configuration and troubleshooting for remote users\nAsset Management: Hardware/software inventory tracking, license management\n Endpoint Detection & Response (EDR): CrowdStrike, Microsoft Defender, Rapid7\nSIEM Tools: Rapid7 - log analysis and correlation\n Identity & Access Management: Entra ID (Azure AD), MFA, Conditional Access, PAM\nNetwork Security: Firewalls, IDS/IPS, VPN, network segmentation\nVulnerability Management: Qualys, patch management processes\nCloud Security: AWS/Azure security controls, IAM policies, security groups, cloud-native security tools\nIncident Response: Threat detection, containment, forensic analysis, root-cause investigation\nScripting/Automation: PowerShell for security automation\nPhishing & Email Security: Proofpoint, Mimecast, or similar\n Penetration Testing Basics: Understanding of common attack vectors (OWASP Top 10, etc.)\nThreat Intelligence: Monitoring for emerging threats, IOC analysis\nJob Description Summary\nProvide L1/L2 technical support for desktops, laptops, and peripherals\nHandle onboarding/offboarding - device setup, access provisioning, deprovisioning\nTroubleshoot hardware, software, and connectivity issues (in-person and remote)\nManage IT asset inventory and coordinate procurement/replacement\nSupport incident handling for lost/stolen devices, data wipes, and reimaging\nEscalate complex issues to L3/infra/security teams as needed\nMaintain documentation (SOPs, troubleshooting guides)\nEnsure compliance with IT security policies (patching, encryption, endpoint protection)\nMonitor security alerts (SIEM/EDR) and investigate potential threats/incidents\nLead incident response for security events (e.g., phishing, malware, unauthorized access, stolen devices)\nManage vulnerability assessments and coordinate remediation with Infra/Dev teams\nImplement and maintain security controls (firewalls, endpoint protection, access policies)\nConduct security reviews for new systems, applications, and cloud deployments\nEnsure compliance with security policies, frameworks, and regulatory requirements\nCollaborate with IT/Infra teams on patching, hardening, and risk mitigation\nMaintain incident documentation, run post-incident reviews, and improve security posture continuously","description_format":"text","description_chars":3457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Virtual Events","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:53:35Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":13,"expected_fill_days":27,"reasons":["conf:26","win:mid"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisive-desktop-support-associate","json_url":"https://alion.io/job/cisive-desktop-support-associate.json","meta":{"generated_at":"2026-10-04T03:00:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4539,"day_limit":5000,"remaining_today":461,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}